Project Manager Customer Service

Robert t. o'dell

**** ** ****** **** . ********, OREGON 97229

206-***-**** . Email: abj1k8@r.postjobfree.com

PROJECT OPERATIONS

Versatile, accomplished technology driven professional with many years

experience leading initiatives that support strategic corporate growth.

Proven project management specialist who performs as a key business

partner and brand builder upholding and enhancing the corporate reputation.

Demonstrated ability to manage marketing, software and technology

lifecycles from conception through completion, clearly present complex

strategic information, learn and teach new concepts, easily adapt to change

and manage multiple concurrent tasks. Effective team builder and leader

who understands the necessity to develop, mentor and train a highly

effective staff. Innovative, high-energy person with excellent

organizational and communication skills, and a track record of success.

Analytics Advertising & Marketing Account Management

IT Implementation Creative Development Strategic Planning

Digital Production Vendor Alliances Web Usability/Deployments

Budget/Financial Accountability Client Relationships (CRM)

E-Commerce & E-Docs

KayE-Smith, Renton, WA 2004 - 2009

Technology driven communications and document solutions.

Operations Project Manager - Portland, OR (2006 - 2009)

Executed all duties related to the efficient operating of a multimillion-

dollar branch. Managed and support of all strategy aspects of customer

service, IT and Internet solutions, data processing, support collateral,

direct response, marketing, e-business, vendor alliance, PR, creative

direction and web services. Analyzed trends and workflows to ensure

project timelines were adhered to. Created policies and procedures.

Leveraged technology, IT infrastructure and data management expertise to

create world-class solutions initiatives for clients. Coached staff on

corporate processes and procedures. Supported new sales and B2B/C

development initiatives. Direct the efforts of 5 departments in addition

to a network of external content providers. Identified client needs and

developed comprehensive solutions. Set and managed client expectations.

Defined task responsibilities, action items and resource requirements.

Project Manager - Renton, WA (2004 - 2006)

Directed and defined all projects for high profile accounts. Supervised

projects from conception through final delivery. Maintained open

communications with all internal departments to ensure all stages of

process were executed smoothly. Developed strong vendor relationships.

Partnered with numerous outside companies to guarantee superior quality and

on-time delivery. Ensured corporate goals were coordinated with project

success. Performed marketing, purchasing, cost analysis and project

accounting. Created project timelines, budgets and goals. Oversaw all

stages of projects including; marketing, sales support, creative, print,

data processing, direct mail, advertising and IT technologies.

Skills/Accomplishments:

. Managed concept to final distribution utilizing appropriate software and

associated tools that are required for effective eCommerce deployments

including, reporting, scheduling, documentation and system testing.

. Ability to work in conjunction with legal and corporate compliance teams

to guarantee accurate information is being supplied through the

appropriate channels assuring that the critical information is

documented and communicated as well as vital legal patent information.

. Developed and managed client relationships with both internal and

external contributors, sales, stakeholders, alliances and contractors.

. Directed efforts of project lifecycles by delivering complete direction

of assets to IT development, software, programming, marketing, creative

and web development teams.

. Delivering excellence in oral and written communications to address

project scope and creating systems and processes to adhere to the strict

requirements.

. Championed negotiations and contract agreements and the ability to

create direct response action items as necessary on a daily basis.

. Understanding of front-end technologies and the ability to communicate

effectively as to the requirements.

. Able to produce and direct creative teams to assure project goals are

accomplished by using the proper tools required.

. Flexible and open minded, able to create partnerships, influence and

mentor using the respectful attitude that is necessary in today's busy

environments.

Premera Blue Cross, Washington

2002 - 2004

Healthcare benefits company.

Project Manager

Orchestrated technology driven efforts in support of strategic business

growth. Project manager for marketing and Web/IT development, media,

creative and print processes. Oversaw estimating, scheduling,

merchandising, purchasing, tracking, legal & corporate compliance and

contract negotiations. Built relationships with outside agencies.

Supplied outstanding customer service to internal business partners as well

as the vast network of service providers. Recruited, hired, trained and

motivated staff.

Selected Achievements:

. Created web and IT development interactions to streamline effective

activities and Commerce efficiencies.

. Catapulted department to a new level by implementing new marketing

systems, processes and standards.

Imagex.com, Kirkland, Washington

1996 - 2002

Publicly traded e-Commerce, Technology/software Company.

Strategic Alliances Manager (2000 - 2002)

Promoted to manage strategic alliances in order to boost revenue.

Leveraged existing relationship as well as created new customer

opportunities. Managed client and vendor requests. Administered marketing

and media efforts, trends, performance, metrics and brands for all

products. Analyzed customer base and improved pricing competitiveness

through the use of using Oracle financials database. Liaised between upper

management, sales and IT departments to ensure client satisfaction.

Integrated internal technology to 3rd party vendors. Developed standards

and processes unique to each vendor. Monitored project timelines.

Utilized search engine optimization and analytics to track and monitor

performances.

Selected Achievements:

. Liaised with multiple departments including, IT, Web, Accounting, Legal,

Software Development and Operations to ensure Strategic Alliance goals

were achieved.

. Integrated technology with 3rd party vendors by creating the Strategic

Alliance department.

Senior Project Manager (1996 - 2000)

Project managed, marketing of digital eCommerce production activities for a

start-up dot com within an eCommerce environment. Created project budgets

and timelines. Cultivated and fostered relationships with vendors.

Liaised with IT department to ensure all customer requests were handled

expeditiously. Monitored quality control. Supervised projects from

conception through final delivery. Managed department purchasing and

budget. Authored all strategic communication for critical projects.

Analyzed and reported site statistics. Played an instrumental role in the

development of both internal and external corporate communications.

Implemented novel processes, procedures and systems. Prepared proposals

and contracts. Directed User Acceptance Testing (UAT) to assure successful

launch.

Selected Achievements:

. Leveraged inert creative ability to develop an award-winning digital

production department.

. Assembled and created e-Commerce site activities for numerous

deployments and leveraging site portals

. Created all policies, procedures and production activities during

business start-up.

PARALLEL COMMUNICATIONS, Redmond, WA

1992 -1996

Advertising Agency

Advertising Production Manager

. Managed estimating, scheduling, tracking, costs analysis, and

negotiations of all agency services for buying, quality control,

budgeting and expediting as well as marketing our products and

services.

. Management of vendors and strategic alliances with manufacturing and

creative partners.

. Coordinated bi-weekly staff meetings for cross-departmental

communications.

. Oversaw Web/IT department, media, broadcasting while implementing new

hardware and software to accommodate effective throughput.

. Partnered with creative teams to assure projects and processes for

effective follow through.

. Managed and coordinated all creative contractors, visuals, marketing

efforts, negotiations, customer brands, new media, print, prepress and

web projects.

Company evolved into ImageX.com

Previous experience: Details on request.

Entrepreneur, Aerospace, Advertising Production, Creative, Media,

Broadcast, Retail & Manufacturing,

Aircraft Technical Operations, Business Development, Marketing, Digital

Production.

Previous accomplishments include:

Realized $5 million in savings in first year with Boeing Airplane Co.

Cultivated and fostered relationships with numerous Fortune 500 companies.

Awarded 26 letters of Outstanding Performances and 13 Certificates of

Training Competitions.

Administered e-commerce portfolio in excess of $10 million.

Education

United States Air Force - Aircraft Technology

Advertising/Marketing - Sacramento, California

General Electric Co. - Computer Technology

Contact this candidate