Customer Service Sales
Resume:
Tanya Ornelas
abj1jh@r.postjobfree.com
Patterson, CA. 95363
Qualifications
Strong communication, customer service and organizational skills, which
increased customer satisfaction and realized 100% of sales goals
Possess commitment to team environment with the ability to contribute
expertise and follow leadership directives
Effective time management skills to ensure multiple project deadlines are
met
Microsoft Outlook, Word, Excel, PowerPoint, QuickBooks, QSI
10-Key Typing 40 WPM
Experience
American Capitol Group
Modesto, CA.
Leasing Agent
2009-2010
Provide needs assessment for client utilizing excellent interpersonal
skills to ensure client satisfaction
Strong closing skills within business environment exceeding sales goals
and processing of all files through credit department for approval
Maintained marketing efforts both online and in the field to ensure
property has a stronghold in the housing industry
Ability to follow up and maintain business relationship ensuring client
to sign all legal documents pertaining to the lease
Pacific Dental Services
Stockton, CA.
Benefits Coordinator
2008-2009
Expert presenter, negotiator and businessperson able to generate repeat
and referral business, which resulted in sales of $850,000 to meet and
exceed quarterly quota
Successfully interacted with patients to consistently resolve
difficulties in an expedient and tactful manner, which led to retention of
patients
Launched successful new dental products, which decreased patient wait
time and contributed to
overall company profitability
PMZ Real Estate
Stockton, CA.
Transaction Coordinator
2006-2007
Prepared all legal documents for real estate transactions and ensured
all required signatures were executed promptly on the date required by law
Managed Escrow timelines and coordinated all inspections, service
requests, and repairs required per contract deadline
Promoted to coordinator position within three months with continuing
responsibility of position below
Administrative Assistant
Maintained correspondence with all clients, assisted with marketing
design and layouts for weekly news advertisements and completed marketing
projects by the deadlines set forth, ensuring all layout and data entry
changes were accurately made
Excellent customer service, telephone and computer skills with proficiency
in Microsoft Outlook, Word, and Excel. Routed high volume of calls daily
for over 850+ internal extensions. Produced marketing project deliverables
for a fast paced team of agents
Education
Graduated, Folsom Cordova High School
Rancho Cordova, California
Various Seminars and Training
Sacramento, California
. Business Practices
. Effective Sales Presentations
CA. Life & Health License
Sacramento, California
. Property & Casualty Insurance Certificate
Modesto, California
. Code & Ethics Certificate
Modesto, California
Contact this candidate