Customer Service Data Entry
Resume:
Melonie A. Christopher
Chesapeake, VA *****
757-***-**** (Home)
E-mail: **********@*****.***
CAREER OBJECTIVE: To secure full-time employment within an organization
where I can utilize the skills I have learned and obtain more knowledge in
the field for which I am employed.
EMPLOYMENT HISTORY:
07/09-Present Protemps/DZ Atlantic Staffing Call
Center Rep
490 South Blvd. (Nuclear Staffing Industry)
Virginia Beach, VA 23454
-Handling Inbound calls from craft workers seeking
employment in the nuclear field.
-Data Entry and creation of employee files.
-Over the phone interviews.
-Outbound employee confirmation calls for newly hired
employees all over the country.
-Data Entry and scanning of job seeker resumes.
-Outbound calls to potential employees with job offers.
08/07- 09/08 Alltel Communications
Financial Service Rep.
240 Clearfield Ave
Virginia Beach, VA 23454
-handling inbound phone calls from customers concerning
payments and arrangements.
-Data Entry and processing payments over the phone.
-Resolving customer issues, complaints and escalated
calls.
-Cross selling other products and services.
09/06 - 1/07 APAC Customer Service Customer Service
Rep.
11008 Warwick Blvd. (Work From
Home Position)
Newport News, VA 23601
- handled inbound calls from customers concerning delivery
packages
- daily data entry
- cross-selling of diverse company products
- problem-solving to ensure complete customer satisfaction
2/06 - 09/06 Portfolio Recovery Associates Collections
Account Rep.
120 Corporate Blvd.
Norfolk, VA
- contacted customers to work out payment plans on past due
accounts
- handled charge off debt to establish payments
- handled inbound customer service calls
- attained monthly personal and team goals
- SkipTracing 30/60/90/120 +
- Verifying assets for possible legal action
11/05 - 02/06 Touch Tone Telemarketing
Outbound Sales Rep.
285 Corporate Landing Blvd.
Virginia Beach, VA
-sold attorney magazine subscriptions
-fundraised on behalf of medical organization via phone
09/05- 11/05 QuickTest Marketing Analysis Market
Researcher
825 Greenbrier Circle Suite # 200
Chesapeake, VA 23320
-entered customers responses to marketing questions to
computer
-collectively brainstormed customers opinions in focus
groups
to get an overall idea of what is essential
08/05 -09/05 Great Eastern Resort Vacation
Consultant
3386 Holland Rd. Suite # 200
Virginia Beach, VA 23452
-handled outbound sales calls in response to customer
inquiries
regarding vacation packages
-booked vacations to various resorts around the U.S.
-data entry of customer information into the computer
- Sales of Vacations
05/05 - 08/05 Baseline Sports Receptionist
1309 Raleigh Avenue
Norfolk, VA 23507
-conducted data entry of financial reports
-handled front desk multi-line switch board
-arranged travel plans for President and Vice President
-conducted numeric and alpha-numeric filing
-prepared heavy outbound mailing to retail customers
-scanned, faxed, and copied customer order forms
-assisted sales team by putting customer orders in
database
-prepared spreadsheet documents, memos and various other
documents.
08/01 - 02/05 Telecommunications Center Assistant Director of HR
5632 Princess Anne Road
Virginia Beach, VA 23462
-conducted interviews, by phone and in-person, for various
departments within the company
-handled multi-line phone switchboard
- payroll and employee paychecks
-handled all new hire employments, resignations, and
terminations
-sent out weekly UPS packages to corporate offices
-assisted the mail room by sending out company mailing
-assisted tour department with scheduling appointments for
directors
- set-up training classes for directors
- -prepared spreadsheet documents, memos and various other
documents
EDUCATION
09/97 - 06/01 Tallwood High School Advanced Diploma
1668 Kempsville Road
Virginia Beach, VA 23464
08/01 -12/05 Tidewater Community College Major: Legal
Admin.
1700 College Crescent Paralegal
Litigation Certificate
Virginia Beach, VA 23453
09/08-02/09 Everest College Medical Admininstration
825 Greenbrier Circle Ste 100
Chesapeake, VA 23320
SKILLS
Computer software (Microsoft Excel, Microsoft Outlook, Microsoft Word
&PowerPoint), Scanning, Filing, Faxing, Data Entry, Typing (45-50 wpm),
Internet, Website design and maintenance (designed my own websites)
Customer Service, Cashier, Telemarketing Sales, Collections, Switchboard,
Mail Labeling/Sealing Machine
REFERENCES
Professional:
Gamar Taylor
Alltel Communications/Verizon
Apac Customer Service-HR Department
Heather Bolac/Mary Willard
Telecommunications Center
Personal:
Tonya Rice
Clover Bowser
Vivian Christopher
Typing Test Results: 42
2
40
213 chars
in 1:00 min.
Accuracy 95%
2 errors
deducted
40
How does my speed compare?
Your adjusted speed of 40 WPM was
11% above the average 36 WPM.
Restart test
Share your results
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Learn to Touch Type!
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Now
40
[pic]
with touch typing*
58
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45%
faster
*Average touch typing speed based
on a survey of 15,000 test takers
Score = [pic]
Correct answers:
[pic]
Your score is 90%.
Questions answered correctly first time: 4/5
You have completed the exercise
42
2
40
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