Loss Prevention Manager
Resume:
Marcus A. Ditchman
Mentor, Ohio 44060
440-***-**** cell
**************@*********.***
http://www.linkedin.com/in/marcusditchman
Summary of qualifications
Background encompasses more than 15 years of professional experience and
accomplishments in the areas of loss prevention, security and retail
management and strategic planning. A self-motivated, dedicated individual
with excellent communication, problem solving and decision making skills.
Proven leadership skills, able to direct and motivate team members to
achieve maximum results. Communicates well with all levels of management.
Computer skills include Microsoft Word, Microsoft Excel, Power Point and
Microsoft Outlook, People-Soft, Intellex CCTV.
AREAS OF EXPERTISE
. Loss Prevention Management
. Security Management
. Retail Store Management
. Organized Retail Crime
. Investigations
. Developing & Implementing Programs
. Fraud Examining
. Building Partnerships
. Training, Coaching & Mentoring
. Interview & Interrogation (W&Z Certified)
. CCTV/Covert Install and Operations
Professional Experience
IKEA
Loss Prevention Assistant Manager, Atlanta, Georgia November 2009- Present
Reported to work directly with new loss prevention manager and store
operations manager to create a better loss prevention department,
responsible for setting up new safety and security programs for store,
responsible for the internal theft investigations, the interview of
dishonest co-workers, Training new loss prevention officers and new co-
worker (BTF Program), CCTV and data network installs. 20 direct reports.
Key Accomplishments
. Fixing Loss Prevention Department working hand and hand with LPM.
. Developed a new LP concept to IKEA with successful results.
. Created and Managed Crisis Management Team.
. Started ORC Investigations with successful results.
. Management of uniform security division with proven results.
. Created an effective Shrink Awareness Programs.
. Monitored and implemented Safety, OSHA and Environmental programs for
the store.
. Developed new vendor/supplier relationships for CCTV, Fire, Alarm
Monitoring, Access systems, and loss prevention software
JCPenney
Senior Loss Prevention Manager, Richmond Heights, Ohio June 2007- February
2009
Reported directly to the district loss prevention manager and store
manager, I was responsible for 10 direct reports, internal and external
investigations, ORC Investigations, staffing, scheduling, budgets and
performance evaluations.
Key Accomplishments
. Reduced shrink from a 3.79% in FY 07 to a 2.23% in FY 08 (Over
$600,000) in my first year at this store and creating a strong shrink
awareness program with strong communication with management and
associates for continued success.
. Built solid and lasting partnerships with store operations to
effectively reduce the shrink year after year.
. Developing, coaching and mentoring of new loss prevention
professionals, store management and associates
. Developed new vendor/supplier relationships for CCTV, Fire, Alarm
Monitoring, Access systems, and loss prevention software.
. Monitored and implemented Safety, OSHA and Environmental programs for
the store.
TJX/Marshalls
District Loss Prevention Investigator, Chicago, IL 2003-2007
Reported directly to the Regional Investigations Manager (RIM). Responsible
for the internal theft investigations, and the interview of dishonest
associates through the Cleveland and Chicago districts that compromised of
24 stores with 15 direct reports.
Key Accomplishments
. Managed the internal theft program in a market of high-volume retail
store locations with success.
. Utilized all exception reports, surveillance, and employee tips to
generate cases.
. Worked with outside agencies i.e. police, courts, and legal to bring
cases to resolution
. Teaching fact finding/investigation techniques to LP Associates
and Partnered with District/Store Management to build LP awareness
. ORC Investigations
. Our district remained #1 in external apprehensions with a 0% liability
rate (bad stops).
. Lead the district in shoplift and internal apprehensions
. Created an effective Shrink Awareness Programs for stores (12) in the
district working side by side with the DLPM.
. Detective Scheduling
. Full CCTV Installs including Covert, Intellex, Sensormatic and Pelco.
. New Store Risk Assessments Surveys and Total Store Set-Ups.
Nighthawk Protective Services Inc.
Director of Security/Owner, Willoughby, OH 1995-2003
Started a security and investigations company from the ground up,
responsible setting up new accounts, training security officers and
investigators on all aspects of security and loss prevention, Bodyguard for
VIP clients and high profile accounts, OIC (Officer in Charge) of accounts,
loss prevention trainer for LP detectives through the Cleveland markets
area for outside hire of loss prevention. I was responsible for over 50
direct reports.
Key Accomplishments
. Largest Security Company in Lake County, Ohio
. Security Accommodation from Chief of Police of Mentor, OH
. Director of Security, Drug and Crime Free Advisor, Lake Catholic High
School. (98-02)
. Security Manager/Trainer Lake Eire College, Painesville, Ohio (99-02)
. Retail and School Violence Trainer.
. Criminal Investigator
. Retail Security and Loss Prevention(ORC) Trainer
Tandy Corporation/Radio Shack
Sales Manager, Riverside CA, and Cleveland, OH 1986-1997
Reported directly to the District Sales Manager, responsible for sales
performance the training and development of sales associates through the
Riverside, CA and Cleveland, OH districts compromised of over 12 Plus
stores through the inner city's with 4 or more direct reports.
Key Accomplishments
. Leader in the district for sales gains and shrink reductions.
. Was relocated to stores in the district to turn around slow sales and
high shrink with positive results.
. NEO (New Employee Orientation Program) Trainer. I taught a 4 day
training class to all new incoming sales associates in our district
about the company's policies and procedures, sales and loss prevention
(monthly).
. Worked closely with the regional loss prevention manager creating a
shrink awareness program in the stores with effective results.
Education
Chaffy College, Rancho Cucamonga, CA.
Criminal Justice Degree
Retail Management, Ft. Worth, TX
Tandy Management Course
L.P. B.T.M. Chicago, IL.
Loss Prevention Management Training.
Lakeland Community College, Kirtland, OH
Broadcasting and Communications (J-160)
Many classes, courses and seminars on retail management and loss
prevention have been completed to further my professional growth.
Professional Development
Wicklander-Zulawski Interview Techniques, Beginning and Advanced Courses
(Certified).
Loss Prevention 101 Chicago, IL.
Retail and School Violence Training MPD, Mentor, OH
Awards/Recognition
Loss Prevention Detective of the Month over 20 times
Loss Prevention Detective of the Year 2004, 2005 and 2006
Regional Internal Investigation Award 2005 and 2006
Loss Prevention Leadership Award
Rialto Police Appreciation Award 1994
Train the Trainer Award 2004
Top Internal Investigations Award 2007-2008
TJX Loss Prevention Bridge to Management Award
Top Sales Leader Award
References available upon request
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