Real Estate Customer Service
Resume:
Jennifer L. Grier
Rockford IL, ****1
Attn: Human Resources Department
I am interested in a position with your agency. I have outlined some
background information about myself below and attached a copy of my
resume for your consideration.
I am organized and detail-oriented, work well under pressure and deadlines,
enjoy working with a variety of people, and have a great attitude. I am
looking for a creative, challenging position and would like the opportunity
to learn more about your company.
I would be a very enthusiastic and hard working addition to your
organization. I learn very quickly, believe in my ability to get the
job done, and I am a self-starter able to work independently. I am
available for an interview at your earliest convenience.
Sincerely,
Jennifer L. Grier
Jennifer L. Grier
3957 Elva Ln
Rockford, IL 61101
CAREER OBJECTIVE:
A results-driven professional focusing on quality, productivity, continuous
improvement, industry standards and customer satisfaction. Able to manage
projects, meetings and staff with the ability to understand problems and
develop effective solutions through effective use of troubleshooting and
problem solving, also committed to excellence with a solid work ethic
EDUCATION:
Rockford Career College, Rockford, Illinois
(1994 -1996)
Associate of Applied Science in Business Administration
Auburn High School Rockford, Illinois
(1990)
PROFESSIONAL EXPERIENCE:
Case Management / Employment & Training Specialist, Rock River
Training Corp,
June 2009-Sept 2010, Rockford, Illinois
Responsibilities include: Interview eligible applicants to determine
work best suited to their particular skills and abilities; assess
applicant qualifications and readiness for job referral, classroom
training, on-the-job training or support services; administer tests to
identify aptitudes, educational and vocational achievements and
interests; interpret and discuss test results with applicants; explore
and identify employment barriers with applicants; develop employment
plans; counsel clients regarding recommended solutions to employment
barriers and suggested supportive services; process and monitor
training contracts; refer clients to training programs and other
resources to improve employability; maintain detailed information on
area employers regarding types of employment qualifications available,
maintain and update records on client employment and/or training, as
well as performing follow-up activities on caseload, access and
analyze data using a computer; maintain detailed case records.
Validations Specialist Anderson Packaging Inc,
August 2008-October 2008 Rockford, Illinois
Responsibilities include: Develop written process and equipment validation
protocols and perform the activities of process validations to assure
compliance to customer and government requirements. Which included
validation plans, requirement specifications, Installation Qualifications,
Operational Qualifications, Performance Qualifications, Product Validations
and Cleaning Validations? Assist in the management of controlled documents,
trained on all that is related to the validation process and any standard
operating procedures relating to Quality Control and FDA regulations.
Inspect, confirm and document the equipment is in proper working order.
Ensure that the Pharmaceutical product is manufactured according to various
regulations, organizational guidelines, industry standards and customer
specifications. Record all testing data and prepare regular reports to
management and customers.
Account Tech Winnebago County Treasurer
Rockford, Illinois, May 2005 July 2008
Responsibilities include: balancing 17 bank accounts, post bank
batches for Real Estate Taxes,
work with the senior citizens Real Estate Tax deferral Program,
Cashiering, answering phone calls
regarding Real Estate Tax questions and concerns, Use Devnet Systems
to retrieve
Real Estate Tax Information.
Mortgage Loan Originator Advantage Consulting and Finance
Rockford, Illinois, April 2002 to October 21, 2004
Responsibilities include; preparing and processing mortgage loans, files
correspondence from application through approval. Set up loans in Calyx
Point System, records lock in rates and review the file to make sure all
support documentation is present, assigns by type of loan the appropriate
truth in lending/compliance codes, communicates with customers, internal
staff, brokers, council, title companies, etc. respond to enquires, resolve
problems and obtain all necessary documents required for the file.
Personnel Officer. Winnebago County Human Resources
Rockford, Illinois, November 1997 to August 2001
Responsibilities include; Assisting in Administration of company Health,
and Dental Insurance for over 1600 employees, and life Insurance plans. Act
as liaison between associates and insurance companies. Assists employees in
filing claims, interview and refer candidates for employment, conduct
surveys and prepare reports, complete unemployment forms and submits to
appropriate person, Responsible for collection & tracking of Cobra and
Retiree participants insurance payments. Also include preparation of the
County newsletter, leave of absence, job audits, interprets AFSCME & FOP
contracts and advises employees and managers accordingly, Hepatitis B
Vaccine, and over time reports. Provide excellent customer service, both
internally and externally.
Administrative Assistant. Ingersoll Milling Machine Company
Rockford, Illinois, June 1994 to September 1997.
Responsibilities included; answering phones, typing form letters,
coordinating meetings, and filing various documents for project and
contract managers. Updating performance logs, maintaining routings, filing
and estimating job output.
RELATED SKILLS/COURSE WORK:
I have excellent verbal and written communication skills. Also
training in Blue Print Reading, Geometric Dimension and Tolerance,
Microsoft Word, Excel, Access, JD Edwards Management System, Qumas
Document Control System, (IWDS) Illinois Workforce Development
System, (State Access) DHS and IDES, Illinois Worknet Center.
REFERENCES: Available upon request.
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