Customer Service Sales
Resume:
Shamaria S Lewis
Phone: 318-***-**** Email: *********@*******.***
Objective
To be part of a team that works together to provide quality customer service while meeting
company targets and goals.
Abilities
Highly motivated professional with excellent analytical, critical thinking and time
management skills with more than 10 years in customer service relations with the ability to
work individually or as a team. I have strong attention to detail, troubleshooting, and
resolving customer problems while maintaining customer relations.
Employment History
Customer Service Clerk
05/2007 03/2010 Verizon Wireless Callcenter (formally Alltel) Shreveport, LA
My duties were to provide exceptional customer service by helping customers understand
their bill, order new equipment, troubleshoot and achieve goals monthly. I was often
awarded AIM rewards for my 100% quality scores weekly and many team/call center
contests. In the past 3yrs I ranked 26 or less out of up to 300 reps for performance based
shift bids which were done quarterly. I also made sure all customers were provided with
correct information and achieve First Call Resolution on my calls.
Parking Cashier
11/2006 05/2007 Shreveport Convention Center Shreveport, LA
Assist customers by taking cash for parking in a fast past environment.
Cage Cashier
05/2006 08/2006 Eldorado Casino Shreveport, LA
Maintain large amounts of cash while assisting customers. I was required to balance at the
end of my shift for what was paid in and out to customers.
Sales Associate
03/2006 07/2006 Sears & Roebuck Shreveport, LA
As a tool consultant my duties were to learn my department and to make sure all products
were stocked. I would also help customers with selecting paints, tools, garages, and many
more to name.
Customer Service Clerk
10/2003 12/2005 Goody's Family Clothing Ruston, LA
My responsibilities were when opening/closing the store, count all four registers, safe, petty
cash, set ads and change areas around when putting out new items. I also made sure all
customers were helped & found everything ok. I was often awarded gift certificates for
selling the most Goody's credit cards and children's miracle balloons.
Education History
Completion Date Issuing Institution Qualification Course of Study
05/2003 Grambling State 3 Years of College or Speech Pathology &
University a Technical or Deaf ED
Vocational School
08/2002 Southern University 2 Years of College or Speech Pathology
Shreveport a Technical or
Vocational School
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