Manager Sales
Resume:
SHERNAN SEMPER BALEN
Fresno, CA 93722
abj1dj@r.postjobfree.com
TECHNICAL PROFICIENCES
Complete knowledge of advance computer/networking operations. LAN/WAN and
VPN configurations were part my daily work tasks. I worked closely with the
wiring of CAT 5 and CAT 6 cable. Modified and upgraded company laptops and
workstations, created and updated ghost images for various models of
hardware since all systems were unique in their own configuration due to
different drivers and unique software that is constantly improved. With
three years in the I.T industry, I have developed professional customer
service skills assisting clients such as executive V.P.s to the average end
user. I provided leadership and teamwork to major projects assigned to the
MIS dept.
I provide telecommunication services to 200 plus users and 150 plus
stations. I am responsible for the upgrade and maintenance of digital
phones. Monitored and created daily phone reports as requested by managers
and supervisors. Overlooked the maintenance and inventory of all phones and
phone extensions, and created reports to show updated data.
EXPERIENCE
ACT Computer Services
Fresno, CA
Business Manager
2009-2010
. Implemented training and support to multi-level technicians to better
serve clients, also provided tech support to technicians who needed
senior level help.
. Managed total store level operations, including staff hiring,
training, evaluation and work schedules.
. Handled budget planning, tracking, accounting and payroll. Coordinated
inventory control, receiving and store maintenance.
. Direct loss prevention initiatives, successfully reducing product and
service lost by $1000 a week.
. Achieved highest sales growth by doubling production level and sales.
. Coordinated marketing options via television commercials and email
programs.
PRINTRONIX
Irvine, CA
I.T. Technician
2006-2009
. Provided tech support to external and remote users, also provided tech
support to our global users in Asia and European locations. Daily job
duties included configuring and setting up notebooks and desktops. I
am well experienced with installing and troubleshooting MS Office and
Outlook, Windows Vista, XP Pro and Windows Server 2003. I received and
completed daily work orders through the helpdesk dept. I am familiar
with troubleshooting VPN and remote connection issues.
. Coordinated and setup video/teleconferences for V.P.'s and executive
management. I have experience working with ISDN and TCP/IP
connections.
. Planned, coordinated, and lead in the move of the entire
shipping/receiving dept, I worked with the Facilities Management team
to relocate network and telecomm drops. I was responsible for reading
and understanding the schematics and blueprints of the final locations
of the computer stations and all phones.
. Conducted daily tape back-ups using DLT/SDLT media. I used the UNIX
and Linux code to perform day and evening back-ups. I was responsible
for financial backups and stored logs.
. Managed and maintained image server, which stored all the desktop and
notebook images.
. Oversaw the telecomm projects and the collection of the CDR data, I
ran daily phone reports for eternal or external management.
I am familiar with the basic functions and hardware of the PBX system.
OBAGI MEDICALPRODUCTS
Long Beach, CA
Warehouse Lead Supervisor (Inventory Assistant)
2004-2006
. Devised a warehouse management system to track and monitor medical
inventory utilizing excel and access database.
. Saved downtime, manpower and increased productivity through my
leadership.
. Assisted warehouse personnel and managed shipping/receiving area.
. Maintained inventory of operated P.C.'s and printers for the warehouse
- Point of contact with corporate IT manager.
SILVERCREST MORTGAGE
Long Beach, CA
Marketing Database Processor
2002-2003
. Provided assistance to the marketing department with the company
mailer systems program.
. Maintained and coordinated marketing campaigns.
. Assisted in the employee hiring process and performed various
administrative tasks.
. Assisted contract-(IT) worker with maintenance and service of video
surveillance equipments, desktops, laptops, printers, software
install, and switchboard.
LONG BEACH UNIFIED SCHOOL DISTRICT
Long Beach, CA
Reading Specialist (Instructional Aid)
1998-2002
. Guided students struggling with reading comprehension by providing
lesson plans, assignments and homework to ease them in a classroom
environment.
. Assisted fellow reading specialists and teachers, by comparing and
sharing student progress reports through various tests and
assignments.
. Implemented a training course for new non-English speaking students.
. Performed basic Administrative Office task during special assignments
given by the School Facilitator.
CERTIFICATES
Dell Certified
Online Courses Completed
Hardware/Software 2007
EDUCATION
Long Beach City College
Long Beach, CA
Transfer program to a four year university/A.A. Degree
Long Beach Polytechnic
High School
Long Beach, CA
Diploma
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