Kathryn A. Yeager

*** **** ******

Franklin, PA. 16323

1-814-***-**** (Home)

1-440-***-**** (Cell phone)

Objective To be a part of a successful and growing retail banking

organization.

Experience

2010-present Substitute Teacher, Franklin School Area

Teacher (Pre-K-Grade 12)

Student-focused academic professional with hands-on

training and the drive to educate young minds utilizing

proven and new technological teaching techniques. Provide

curriculum tutoring and guidance to students having

academic difficulties. Hands-on experience with small and

large classes and within various age groups, educational

and grade level. Teach basic social block (Math, Science,

Social Studies, and English) and reading programs -

implemented grade curriculum through basal text with trade

books to meet and exceed county and state educational

guidelines. Creator of a stimulating learning environment

to enhance students' attention.

Child Development Center

2007-2010 Teacher

Dedicated, resourceful, and goal-driven professional

educator with a solid commitment to the social and

academic growth and development of every student.

An accommodating and versatile individual with the talent

to develop inspiring hands-on lessons that will capture a

child's imagination and breed success.

Aptitude to remain flexible, ensuring that every child's

learning styles and abilities are addressed.

Superior interpersonal and communication skills to foster

meaningful relationship with students, staff, and parents.

National City Bank, Cleveland, Ohio

2000-2007 Branch Manager III - Senior-Vice President

Responsible for obtaining new and expanding existing

consumer and business banking customer relationships.

Maintains knowledge and educates the banking office team on

products and services, technology and policies. Ensure

that customers receive high quality, accurate service every

time. Develops and implements business and sales plans,

and ensures all team members are working toward these goals

through individual sales and referrals to specialized areas

of the bank. Responsible for coaching, counseling and

developing.

1997-2000 Bank One, Cleveland Ohio

Relationship Banker/Loan Representative

Primary point of contact for providing financial products

and services to both business and personal clients.

Develop, manage and grow a portfolio of profitable client

relationships. Cross-sell appropriate products and

services based on client's needs. Provide a leadership

role with responsibilities for the mentoring, coaching,

education, motivating and council effectively to co-

workers. Communicate important information to staff and

hold sales meetings.

1995-1997 National City Bank,Franklin, PA. /Cleveland, Ohio

Branch Account/Loan Representative

Provide quality service within assigned branch market area

to both current and new client's thorough sales of consumer

loans, deposits and other retail and financial service

products. Participate in the development of client

relationships. Cross-sell products and services as

appropriate.

1993-1995 National City Bank, Franklin, PA.

Customer Service Representative

Followed appropriate bank procedures and guidelines.

Processed routine client transactions with accuracy.

Balanced cash drawer and record daily transaction in a

timely manner. Support sales goals and achieve required

results by identifying client's needs for cross-sell

opportunities and referring potential complex sales to

appropriate sales professional.

1988-1993 National City Bank, Franklin, PA.

Branch Support Representative

Provided high quality service for all affiliate branches by

telephone interactions. Maintained a wide variety of

knowledge in all aspects of banking. Provided accurate

information in a timely manner. Researched problems on

past banking transactions.

Education Bachelor of Science in Early Childhood Education

Baldwin Wallace College, Berea, Ohio

Pursing a Master Degree as a Reading Specialist

Edinboro University, Edinboro, Pa.

(Currently attending)

Seminaries/ Acting Regional Market Manager (National City)

Training REACH Training (National City)

Observation/Focus Coaching (National City)

Building Customer Value (National City)

Behavioral Interview Training (National City)

Small Business Lending (National City)

Mutual Funds and Annuities (Bank One)

Cohen Brown Training (Bank One)

Platform/Teller Training (National City)

Customer service and Sales Training (National City)

Product Knowledge (National City)

Skills

Analytical and problem-solving skills

Strong customer orientation

Strong management skills

Ability to juggle multiple tasks

Solid communications skills - oral and written

References Available Upon Request

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