Customer Service Office
Resume:
Susan Bordwell
**** **** ****** ****, ** 95640
Related Experience
Office Leader- H&R Block- Oct 2009- April 2010 (seasonal position)
. Client Service
o Trained my office staff to ensure everyone had the tools to provide
the highest level of client service
o Completed several days of training exclusively in customer service
o Handled and followed up on all client concerns, problems, and issues
that could not be immediately taken care of by my office team
o Listened to clients and employees to determine their needs and matched
the services the company offered to what was needed
. Computer/ Technical Experience
o Read and kept current on all pertinent daily, weekly, and monthly
reports to ensure the office was performing at expectations
o Completed training on the tax software, point of sale software, and
other necessary software to ensure I was able to navigate the system
and support my team as necessary
o Worked with the technical support hotline keep the computers,
networks, and programs all running properly
o Worked extensively with computers both in the work environment, in my
volunteer experience, as well as in school work. This experience
includes work in MS Office (including word, excel, and powerpoint), as
well as internet research skills, and learning new programs quickly
and efficiently
. Organization
o Coordinated the office schedule for an office of 13 staff to ensure we
had the staff available to meet the client needs at the proper times
o Adapted the marketing and the training to ensure all new marketing and
corporate directives were immediately implemented at the office level
. Attention to Detail
o Discovered a nearby competitor not following IRS procedures and
immediately gathered documentation to be sent to my supervisor, our
legal department, and the IRS
o Ensured that every daily financial report was accurate and immediately
investigated and reported and discrepancies in cash and or any of the
transactions
. Team Player
o Coordinated with the 12 other office leaders in the Elk Grove district
to ensure all offices were staffed properly and trained
o Worked with my office staff and reduce conflict in the office
Education
University of Phoenix October 2005- July 2008
BS in Business Accounting (GPA 3.63/4.0)
Related Coursework
. Completed six courses in financial accounting including basic
financial accounting, intermediate financial accounting, and advanced
financial accounting
. Excelled in coursework covering income taxes, account information
systems, and auditing
. Completed coursework in other areas of business including business
law, management, and critical thinking
. Completed all courses necessary to meet California CPA exam
education requirements
Volunteer Experience
Volunteer Experience June 2003- Sept 2008
Family Readiness Group Idaho Army National Guard
. Organization
o Organized all activities, meeting, and functions for the group ranging
from small meetings with a few participants to large parties for 250+
individuals
o Organized the fundraising activities
. Actual funds raised exceeded fundraising goals
. Received a Certificate of Appreciation from the Idaho Army National
Guard in Dec 2003 and Feb 2007 for volunteer work
. Attention to Detail
o Increased the participation level of the organization through efforts to
better meet the individual needs of the military families
. Team Player
o Coordinated the volunteers, military families, and military leadership to
organize the activities, meetings, and functions as well as follow the
military regulations governing the organization
. Accounting Skills
o Handled and oversaw all transactions for the group including cash
handling from fundraising activities, collecting money from donations, and
paying expenses accrued by the organization
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