Customer Service Medical

Objective:

Seeking to maintain a position as a Medical Office Administration where I

can utilize my clerical and

medical skills and become an asset to an organization

Education:

Everest Institute Southfield, MI

Medical Office Administration - Completed 160 hour externship with Michigan

Premier Internist

. Gained experience filing, patient check in/ out, virtual insurance

verification, e-file and phoned in prescriptions, scheduled

appointments, verified appointments, data entry, charting, faxing

and answered multiline telephone system

Graduation: August 2010

Maury Regional Hospital Columbia, TN

Nurse Tech Classes

Certificate completed 02/2002

Columbia Central High School

Columbia, TN

General Education

HS Diploma

Clinical and Administrative Skills:

CPR Certified HIPPA Certified Vital Signs

ICD9/CPT Coding Medical Terminology Insurance processing

Claims Patient receptionist Charting

MS Word MS Excel Basic Accounting

Experience:

April 2008 - June 2009 Max Touch Services (FFD Ventures)

Columbia, TN

Customer Service Representative

. Processed165 calls daily from in bound and out bound calls in a

call center environment

. Responsible for processing customers online loans, completed

verification, fraud checks, and bank conference and filing

. Corrected loan application errors

. Consistently met loan processing quota

March 2007 - January 2007 Studio Plus Hotel

Brentwood, TN

Lead Guest Service Representative

. Assisted customers with hotel accommodations, processed

reservations

. Handled customer check/out process

. Responsible for night audit and balancing accounts receivables

February 2001 - March 2007 Maury Regional Hospital

Columbia, TN

Linen Attendant

. Monitored linen inventory for each department

. Responsible for folding, sorting, and distributing linen

. Data entry

REFERENCES AVAILABLE UPON REQUEST

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