Customer Service Representative
Resume:
Joanna S Wood
**** ********* ********, ** *****
abj179@r.postjobfree.com
OBJECTIVE
To find a rewarding career where I can utilize my skills to exceed the
company's goals, as well as my own. I firmly believe that no matter what
you know that there is always something new you can learn everyday.
EMPLOYMENT
Physicians Immediate Care / PV Billing Center,
03/2009 to Present
Patient Account Phone Rep.
Patient account Rep for the billing center for various Urgent Care Clinics
supported by PV Billing. Take incoming and place outgoing calls regarding
patient accounts. Problem- solving medical claims issues, resolving
insurance payments and non payment issues. Being an advocate for the
patients in order to obtain benefits payments, medical appeals, and help in
obtaining patient financial aid. Analyzing clinic specific protocols and
spreadsheets in order to make sure all claims and accounts are processed
correctly. Initiating claims appeals with insurance companies as well as
medical review boards. Handling of patient complaints regarding charges
incurred and quality of service given at the specific clinics.
Bergstrom, Inc
10/2003 to 03/2009
Material Administrator/EDI Co-coordinator/Customer Service
While at Bergstrom I worked as a Customer Service representative for the
first year. Duties Included: Order Entry, Maintaining orders for customers
ensuring that orders were met on time and maintaining strong on time
delivery goals. Working with planners, and production teams to ensure
orders were met, shortages were reported, and kept customer's changes in
orders updated. Keeping track of on time delivery for each customer that I
was responsible for. I also assisted in the planning of some of the
material that was needed to drive my customer base. I then became an
expeditor, I worked with the planners and buyers to help drive in material
for past due Purchase Orders as well as material that would become a
shortage. I maintained shortage sheets with updated dates/answers as to
when the supplier would be able to deliver parts that were need to keep the
lines running and followed up Daily on them. I also maintained a weekly
spreadsheet of past due Purchase Orders and Purchase Orders that were due
out one week, in order to prevent them from ending up on the shortage
sheets and to help eliminate any upcoming PO's that would be going past
due. Kept track of Bergstrom's overall on time delivery, Quality, Absence,
and Tardy goals by updating/maintaining Daily spreadsheets to reflect our
percentages versus our goals. Handled the transmittal and distribution of
EDI Reports every morning to each Customer Service Rep as well as the
sending of 810's (Electronic Billing) of customers in order to get paid for
invoicing of goods sent. I was responsible for backing up all customer
service team members while they were out for any reasons sometimes for long
periods of time for vacations and Family leaves. I routinely took on added
responsibilities for my leader as needed.
Great West
Customer Service Representative
Answered incoming calls from Providers. Members, and Pharmacies regarding
benefits questions, Summary of benefits, as well as help to resolve medical
and dental claims issue. Medical terminology needed for position.
Education
Missouri Western State College 1997-1998
St Joseph MO
Blue Springs South HS 1996- Graduated - Diploma
Blue Springs Mo
Skills
Microsoft Works, Word, Excel, Power Point
Type 50+WPM
Handling customer complaints properly
Medical Terminology
JD Edwards
Excellent Data Entry Skills/Accuracy
Great West sponsored training in medical terminology, HIPPA, and coding
TRAINING
Bergstrom sponsored: Safety training, HVAC class, Customer Service
Classes/Webinars
Seminars in: Sales Tax, Customer service for difficult customers
Dale Carnegie Customer Service Excellence Class
REFERENCES
Phyllis Campos
Bergstrom- Previous Supervisor
815-***-**** X 3970
abj179@r.postjobfree.com
Sue Stoltz
Bergstrom-Previous Team Member
815-***-**** x 3920
abj179@r.postjobfree.com
Edith Bilang
Bergstrom- Former Co Worker/Team Member
abj179@r.postjobfree.com
Contact this candidate