Customer Service Representative

Denise V. Miller

*** ******* ****** (upper)

Buffalo, NY 14211

Home (716)936-1999Cell 716-***-****

************@*****.***

Objective:

I am looking to find a position that will allow me to grow and become a

successful professional in any career or company that I choose.

Skills and Strengths:

. Effective use of small business and office electronics

. Data entry skills/alphanumeric keystrokes

. Ability to maintain an enthusiastic and professional attitude in

any situation

. Sales of service products, billing requests, and customer inquiries

. Analyzed the needs and product requirements in relation to the

customer

. Evaluated the likely success of an idea in relation to the demands

of the situation

. Able to type 45-50 wpm

. Scheduling Techniques

. Use of Microsoft office software/Operating systems

. Able to assist customers with billing

. Ability to follow office procedures

. Customer service skills

. Outbound /Inbound call center experience

Administration Skills

. Typed new grocery ads into the mainframe system

. Distributed new ads to other departments for any corrections

. Contacted all store locations with any changes done to weekly ad

. Handled filing, faxing, and coping of information pertaining to

grocery ads

. Answered calls from store locations regarding any problems with the

ads

. Assisted the Buyers Assistant with various projects

. Helped with the implementation of the Bonus card program

Interpersonal Skills

. Helped customers with billing questions and issues with billing

. Setup for installation of new service and disconnection of current

service

. Up sold customers to products that are available to them in the

video department

. Troubleshooting with customers on technical issues regarding video

service

. Performed front counter duties to help open/close and assist

customers

. Setup appointments for customer with technical issues not able to

resolve over the phone

. Inbound customer service representative for several different

business units including Prodigy Internet, Microsoft Corporation,

United Online Internet Service, and Hooked on Phonics.

. Assisted Business customers with questions on their accounts

. Advised Business customers of products currently available to them

. Contacted customer regarding services available to them through the

bank

. Assisted customers with questions on the accounts

. Assisted Business customers with questions on their accounts, also

assisted pending customers with information on how to open a

business account

Employment:

Business Banking Specialist: HSBC Bank, Buffalo NY 2009 - 2010

Customer Service Representative: Time Warner Cable, Buffalo NY 2005 -

2008

Call Center Customer Service Representative: Clientlogic, Buffalo NY

2000 - 2004

Merchandising Assistant: Tops Markets, Buffalo NY 1990 - 1999

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