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Customer Service Manager

Location:
Little Rock, AR, 72221
Posted:
October 06, 2010

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Resume:

CHRIS L. LASH

P.O. Box *****

Little Rock, AR 72221

501-***-****

Email abj14o@r.postjobfree.com

September 29, 2010

Dear Hiring Manager;

In the competitive world we live in today, great sales skills,

excellent business management, superior customer service, follow-up, and

attention to detail are a must. Choosing the right professional to assist

you in sales, management and company promotion is essential.

My experiences in management, sales, marketing, and customer service

have taught me to look through the eyes of the customer and realize what I

would expect if I were in that position. Helping the customer attain the

best value with the initial transaction is only part of the bigger picture.

Customer service after the sale is critical to everything from repeat

business to referral business, to the sale of additional products.

I am a business professional who loves the thrill of the sale. I use

professionalism and awesome customer follow-up to not only attain the sale

but to ensure a repeat customer in the future.

I look forward to hearing from you soon.

Best Regards,

Chris L. Lash

Chris L. Lash

CHRIS L. LASH

P.O. Box 22676

Little Rock, AR 72221

501-***-****

Email abj14o@r.postjobfree.com

QUALIFICATIONS

Substantial experience in sales, customer service, follow-up marketing, and

management.

Specialties include thriving in high-stress, fast paced environments while

handling difficult situations and customers.

Work well in both supervisory and supporting roles.

Currently hold Arkansas real estate agent license, and an Arkansas notary

public license.

Trained in identifying personalities and how to relate sales and marketing

to each.

Arkansas Autism Outreach and Resource Center (AAROC) Board member.

WORK HISTORY

SCRIBE, ARKANSAS SCRIBES, INC., 2010-2010

Shadowed one emergency room doctor per shift. Made detailed notes of

patient and doctor conversation. After examination entered data into

computer being mindful of the manner and wording that individual doctor

would use. This had a two-fold function. First, it documented the events

of the examination because of legal ramifications, and second, it generated

customer billing. This was a job created specifically for the pre-med

student. (To get into medical school, you have to have great grades, and

current experience).

SERVER, DARDEN RESTAURANTS, INC. (RED LOBSTER), 2009-2010

Served, bartended, and trained new hires and managers-in-training for both

positions. Kept liquor inventory, managed weekly liquor order.

REAL ESTATE AGENT, KELLER WILLIAMS, 2007-2008

Helped clients market and purchase real estate. Lead the buyer to

financing, and helped with credit issues in order to make a successful real

estate purchase. Helped sellers with tax issues pertaining to real estate

tax deductions and capital gains issues.

SALES ASSOCIATE, DILLARDS, INC. 2008-2008

Worked in women's shoe department. Fitted customers and assisted with

purchases and returns. Assembled and prepared orders from on-line customer

shipment. This job was a management prepatory job until a promotion freeze

was implemented.

OWNER, NOMORAH, INC. 2004-2009

Identified potential income producing properties and the methods to

refurbish each to obtain the largest net income. Managed the purchase,

refurbishment, marketing and resale of property. Supervised multiple

construction crews and an office staff. Ensured all needed supplies were

ordered and available in a timely manner.

REAL ESTATE AGENT, COLDWELL BANKER REAL ESTATE 2001-2007

Specialized in the marketing for sale and purchasing of residential

properties. Was proficient in mortgage lending practices, e-commerce, and

brokering sales transactions between individuals and companies.

PHLEBOTOMIST, ST. MARY'S REGIONAL MEDICAL CENTER 2001-2002

Performed timed blood draws, ensured proper procedures were followed and

patient privacy was respected. Performed patient billing. This was a part-

time job while starting my real estate career.

KITCHEN MANAGER/ HEAD COOK, CHAMBERLYNE COUNTRY CLUB, 2001-2002

Head cook. Managed kitchen staff and event schedules. Coordinated with

food and beverage manager for functions and ordering. Created event menus

for buffet and plated meals for up to 300. This was a seasonal job.

MANAGER, RUBY TUESDAY RESTAURANTS, INC. 1999-2001

Began as a server and was promoted through the in-house management program.

Proficient at every position in restaurant. Was a traveling manager and

sent to troubled stores to assess the situation, helped to rehire and

retrain employees and managers and get sales and expense sheets balanced.

Helped open new stores from initial employee hires to fully functioning

restaurant. Trained new general managers.

PHLEBOTOMIST/ RESPIRATORY THERAPIST, ST. ANTHONY'S MEMORIAL HOSPITAL, 1996-

1999

This job was temporary as the hospital was in transition to a new manner in

which a new patient admit was handled. Performed timed blood draws and

arterial blood gas sticks, ensured proper procedure was followed, and

samples delivered to lab in a timely manner. Specialized in pediatric

blood draws. Performed respiratory therapy breathing treatments. Member

of Code Blue Team. Assisted in autopsies both criminal and standard.

OWNER, C.L. LASH'S RESTAURANT 1996-1996

Purchased an existing, failing restaurant. Refurbished, re-staffed, and

operated until it sold.

MANAGEMENT ASSISTANT/ SERVER/ BARTENDER, NED KELLY'S RESTAURANT 1994-1996

Server and bartender. At the end of the shift would be closing manager.

Handled closing procedures including inventory count, nightly deposit, and

preparations for following day. (This restaurant was a steakhouse exactly

like an Outback).

SERVER/ BARTENDER, SEA MERCHANT 1993-1994

Fine dining server and bartender. This restaurant was closed, refurbished

and re-opened as Ned Kelly's (see above).

DIRECT SALES, MARY KAY COSMETICS, INC 1989-1999

Sold, recruited and managed a sales team. Member of the National Court of

Sales. I became involved with this company because my mother is in upper

management and I wanted the sales, business, and people management training

they offered. I held this as part-time job.

FOOD AND BEVERAGE MANAGER/ CATERING MANAGER/ KELLER RAMADA INN & THELMA

KELLER CONVENTION CENTER 1987-1993

Started as a busboy and promoted to server in the fine dining restaurant of

the hotel. The convention center was built. Promoted to Food and Beverage

Manager. In charge of all aspects including initial contact with guests,

booking functions, arranging special requests, planning room set-up and

billing. Managed a staff of 120 including hiring and scheduling. In

charge of liquor inventory and ordering. Coordinated with outside vendors.

Handled functions up to 1,200 buffet style and 950 plated dinners. Created

and managed the off-property catering department.

EDUCATION

University of Arkansas at Little Rock, Current

Real Estate Agent Certification, River Valley Real Estate School, 2001,

Inactive

Arkansas Notary Public license, Current

Personality Certification, Cantrel Training and Consulting, 1990, 1993



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