Project Manager Administrative Assistant

Education

E-Cornell

Feb. ****-Ongoing

HUMAN RESOURCES CERTIFICATE

University of Texas Austin, Texas

May

2001

Bachelor of Arts in Geography with minors in Business Administration and

Geology

Microsoft Office Suite (Access, Visio, Excel, Word, Outlook, PowerPoint),

Oracle Discoverer, Arc View, QuickBooks Pro, QuarkXpress, Adobe Photoshop,

Outlook Express

Professional Experience

Vaco Orlando, Florida

Visio Specialist/ Payment Processor/ Treasury Agent

July 2008-Oct. 2009

* Audited various confidential e-banking reports

* Replied to charge backs and disputes with various credit companies

* Processed new account and special handling accounts for automatic

payments

* Charged and audited various methods of payment per reports

* Interviewed employees and managers to document various departments'

positions in Step-By-Step manuals

* Diagramed the various positions per task and time for managers' and

director's reference

* Reviewed and audited daily/weekly reports for various departments' use

INFINITI, INC. - Orlando, Florida

Administrative Assistant/Data Entry

May 2008-July 2008

* Managed accounts and updated with necessary confidential credit

information

* Prepared inventory and personnel reports for main office & audited and

logged accounts for quality control

* Audited monthly and weekly gas information for theft prevention

* Created new database for equipment damages management

WESTGATE RESORTS- Orlando, Florida

Bankruptcy/Legal Aid/Foreclosure/Cancel Analyst

Feb. 2005-Feb. 2008

* Managed legal issues with owners, attorneys, trustees, and courts

* Handled confidential legal and credit data to obtain closure on

surrendered bankrupt accounts

* Continuously audited 300-600 bankruptcy accounts to verify necessary

status changes

* Prepared legal packages for foreclosure court proceedings

* Reviewed & Processed Accounts for Cancellation per various State

Rescission Laws

* Trained multiple employees including supervisors

Villas of Grand Cypress - Orlando, Florida

Front Desk Clerk/Concierge/Sales Representative/PBX Operator

May 2003-Aug. 2003

* Booked resort services for guests with resort facilities, private

contractors, and outside entertainment

* Increased revenue for resort by conducting sales via phone

Banks Information Systems - Austin, Texas

GIS Assistant

Sept. 2001-

March 2002

* Performed oil and title searches

* Retrieved and analyzed aerial photographic data for future industrial and

commercial land use maps

* Created layered environmental maps for continental U.S. maps

* Converted data from old military maps and new land use data for future

zoning maps

Estilo Communications, Inc. - Austin, Texas

Communication Intern/Human Resources Intern

Feb. 2001-Aug. 2001

* Wrote client proposals for CEO approval

* Project Manager for two state agencies research and outreach programs

* Assisted with graphic designs, performed media pricing, and also

customized media lists

* Edited and distributed press releases and converted various publications

for web use

* Created and oversaw hiring process for new associates

UT Systems - Austin, Texas

Administrative Assistant, Employee Group Insurance/Information Systems

Feb. 2001-Aug. 2001

* Co-created a user-friendly database for several departments, while

compiling & processing confidential insurance data [pic][pic][pic]

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