Customer Service High School
Resume:
COURTNEY WITTHAUER
abj13x@r.postjobfree.com
SKILLS
Performs well under pressure, Quick thinking, and natural problem solving
skills. Excellent customer service skills and experience. Experience in
management and extensive clerical training, knowledge of computer software
including Microsoft office suite. Some knowledge of Spanish language.
Typing at 60+ WPM
EXPERIENCE
Realty Executives (name changed to Coldwell Banker Integrity)
Head Receptionist, File Transaction / Hesperia, CA 01/2006 - 9/2009
Responsibilities included: answering phones, receiving faxes, and
scheduling appointments for all 25 agents. In charge of creating new forms
to help organize documents, overseeing/ organizing weekly meetings, and
training /recruiting new employees. Also in charge of managing, maintaining
and trouble shooting computer equipment, handing out and explaining monthly
bills and mail. Responsible for receiving shipments and bills, making sure
payments on bills are made in a timely matter, storing of confidential
documents and some work in accounting. At the end of my tenure I was the
only employee on a pay schedule, as the manager worked mostly outside the
office making me the come to person for everyone with any sort of problem.
In September 2009 the business was shut down and all employees were laid
off.
Oasis Hair Salon
Managing Receptionist, Sales Associate / Victorville, CA.2004-2006
Started as part time and quickly promoted to managing receptionist, in
charge of all scheduling, general upkeep and cleaning, phones,
inventory/restocking and other receptionist(s). Only employee permitted to
cash out customers, placed in charge of cash register and scheduling, as
well as the training of new employees. Responsible for receiving all
employee's weekly rent check, some payroll work.
Auto-Bahn Driving School
Receptionist / Apple Valley, CA. 2004-2005
Worked alone in office, maintained schedules for five drivers, worked with
c-b radios providing directions, answered phones, scheduled appointments,
called to remind clients of appointments and filed paperwork. Also was
responsible for a lot of conflict resolution between drivers and clients of
the school.
Granite Hills High School
Receptionist, File Clerk / Apple Valley, CA. 2002-2005
Worked in front office, in charge of customer service, handled schedules
for 4 counselors, helped tour parents around the school campus. Also was in
charge of filing and arranging student's cumes and transcripts.
EDUCATION
Victor Valley Community College
Associates Degree in Business Graduating December 2010
Advanced Education in:
CIS (Computer Information Systems)
College level business classes (Management, Accounting)
1 Year college level Spanish
(All continuing education classes are now online, and will not interfere
with work schedules)
Granite Hills High School Graduated June 2005
Graduated with 3.8 GPA
3 Years Spanish
Extensive Training in Computer Classes and Customer Service
Volunteer Work
Apple Valley Youth Soccer League 2000-2005
Assistant coach to numerous co-ed soccer teams
Ages ranging from 3+ years-14 years old.
References and Letters of Recommendation available upon request.
Contact this candidate