Customer Service Sales
Resume:
Rebecca Alvarez
Salinas, CA *****
Qualifications:
Substantial experience and outstanding customer service skills. Accustomed
to working in a fast-paced work environment, with the ability to work
quickly and successfully handle difficult customers. Excellent inter-
personal skills, along with the ability to work well with others.
Work History:
Balance Physical Therapy - Front Office Clerk 06/04/07 - 11/24/09 (37 hrs)
Greet patients by name and announce arrival, print schedules and pull
patients charts for following day, make co-pay list, make new patient
charts, file away all reports and demographics in charts, file charts of
discharged patients, fax and mail all reports needed to MD's office,
schedule patients, obtain/Enter demographics and insurance information into
computer system, call and verify insurance benefits with patient, balance
out co-pay's at end of work day, fill out deposit slip of end of day co-
pays, and mail out patient survey on last day of visit.
ACE Mortgage Group, Inc - Loan Assistant 04/26/06 - 01/05/07 (40hrs)
Review all loans applications received from loan officers, review all
contents of file and make list of what is missing, enter all
demographics/loan information into computer system, speak directly with
loan officer / bank / title company regarding loan status, print rate sheet
daily and deliver to all loan officers, file all needed documents into file
and keep in a secure cabinet, review and explain each document to borrower
and answer any questions that arise, keep weekly report of loan status and
notify borrower/loan agent of any changes, set appointments for loan
document signing once loan is approved.
Wells Fargo Bank - Teller 09/29/05 - 04/20/06 (30hrs)
Process customer transactions within established guidelines, identify and
make sales referrals, recommend alternate channels, cross-sell bank
services and products, provide excellent customer service, help with safe
deposit box, ATM processing, bonds and coupons, foreign currency and night
drop, establish and control customers files, maintain awareness of current
fraud alerts, build customer loyalty and establish customer relationship
through courtesy and friendliness, consistently seek to delight our
customers and deliver exceptional customer service with a positive attitude
Fresh Connection - Payroll clerks/shipping 11/01/04 - 09/20/05 (20hrs)
Review previous day's work sheet for the field crew and calculate totals
for that day and input all information in spreadsheet, contact foreman by
radio phone for any questions regarding previous day work order, ask for
total count of workers for the day.
File away all paper work that needs to be filed, receive all orders of
flowers orders that are needed, coordinate with warehouse manager about
preparing floral orders for the day,
call and set up delivery/pick times for floral orders, make new daily sign
in sheets foreman to have to the work week, take and deliver any mail and
run errands that need to be done.
Central Coast Medical Specialist -Billing/collection clerk 11/01/03 -
10/31/04 (40hrs)
Process all previous day customer transactions in computer program, print
out daily totals and balance to billing sheet, post all insurance payments
to customer's accounts bring, open and sort daily mail to proper person,
prepare all reports, copy as needed and to send out to attorneys before
court dates, call on all outstanding balances to proper representative to
settle balance.
Steinbeck Credit Union - Teller 03/01/01 - 10/31/03 (40hrs)
Process customer transactions within established guidelines, identify and
make sales referrals, recommend alternate channels, cross-sell bank
services and products, provide excellent customer service, help with safe
deposit box, ATM processing, bonds and coupons, foreign currency and night
drop, establish and control customers files, maintain awareness of current
fraud alerts, build customer loyalty and establish customer relationship
through courtesy and friendliness, consistently seek to delight our
customers and deliver exceptional customer service with a positive
attitude.
Education:
North Salinas High School - Diploma 1995
Personal References:
Available upon request.
Contact this candidate