Customer Service Sales

Helen J. Starner

** ***** ***** **

Newville, PA 17241

Phone: 717-***-****

E-mail: *****@**********.***

Professional experience

**/** ** ******* *********** Contractor/Self Employed

Virtual Customer Service Rep

Take orders over phone. Enter order data into computer. Escalate problems

as needed. Up sell when possible. Assist with technical difficulties. Other

duties per account working on.

WTH-World Travel Holdings

Work from home Customer Care Rep 2 9/2008 to 5/2010

Worked from home as a Customer Care Representative 2. My job duties

included taking payments for cruises and cruise packages, provide excellent

customer service at all times, provide follow-up when needed. Identifying

and selling cruises to clients as well as selling insurances with their

package.

06/06 to 12/06 Penn Dot Chambersburg, PA

Temporary/Seasonal Driver License Examiner Assistant

Provide Excellent customer service to customers, enter data into computer

system on new drivers/residents, reconcile cash draws daily, do office

closing daily, bank deposits, mail daily, filing, and other duties as

assigned.

12/05 to 12/06 Arlington Capital Mortgage

Private Mortgage Banker

Originate mortgages, outside sales calls, plan sales events, cold calls,

process loan applications, customer service, filing, answer phones, and

other sales duties. Auditing and preparing mortgage documents.

03/04 to 12/05 ACNB Newville, PA

Mortgage Loan Originator

Originate mortgages, outside sales calls; plan sales events, cold calls,

and process loan applications, cross sell bank products, customer service,

filing, answer phones, and other duties as assigned.

01/03 to 03/04 Beneficial

Senior Account Executive

Make outbound solicitation calls to new and existing customer, take

personal loan and mortgage applications, meet sales goals, file customer

files, answer phones, and take payments, customer service, close loans,

cross sale products, and other duties as assigned.

05/01 to 01/03 AHOLD

CSA Associate

Audit stores cash sheet, pay invoices, post journal entries to ledger, fax

documents, data entry, reconcile accounts, separate mail items, distribute

mail to appropriate individuals, call stores about problems, investigate

and resolve variances in accounts, customer service, answer phones, and

anything else assigned by supervisor.

12/99 to 05/01 Allfirst Bank

CSR

Provided customer service, made deposits and withdrawals from various

accounts, ensured supplies were ordered and available to all staff, audited

cash drawers, ordered money and sent money to federal reserve, training of

other CSRs as needed, and was head teller with vault duties.

Education

45 Credits Penn State University-Letters Arts and Sciences

Volunteer Experience

March of Dimes Ambassador Family 2009

Girl Scout Leader 2007 to Present

References

Douglas Lindsay 717-***-****

Judy Breneman 717-***-****

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