Customer Service Representative
Resume:
Anntwanette Hawkins
Louisville, KY 40218
abj12w@r.postjobfree.com
Objective:
To obtain a position in Medical Assisting utilizing my experience, skills
and education, and my desire to understand and build relationships with my
patients.
Skills and Qualifications:
. Vital signs/record patient history
. Assist physician with ear irrigations and pap smears
. Prepare examination rooms
. Escort patients to examination room.
. Venipunctures, phlebotomy, and injections
. Perform EKGs, breathing function, urinalysis, pregnancy,
CBC, blood sugar, strep, mono, and flu tests
. Pharmacology
. Invasive/Non-invasive clinical procedures
. Medical Office finances and procedures
. Microsoft Office
Education:
Associate of Science, Medical Assisting November 14, 2009
National College, Louisville, KY
Externship:
Norton's Immediate Care Center September 2009-November 2009
Louisville, KY
Experience:
Customer Service Representative April 2008- June 2009
Affiliated Computer Services, Inc., Lexington, KY
Sprint, Nextel and Boost cellular telephones
. Resolved cellular telephone billing issues.
. Assisted customers with technical and operational issues.
. Acted in supervisory capacity for difficult calls.
Anntwanette Hawkins Page 2
Cashier/Closer September 200 7- April 2008
EKU Diner, Richmond, KY
. Obtained orders
. Cashed out customers
. Cleaned and closed restaurant.
Resident Assistant July 2007-September 2007
Neighborhood Place, Richmond, KY
Helped residents in assisted living facility
. Showered/bathed residents
. Laundered clothing and linens
. Obtained food orders
. Dispersed medications, and checked on residents for needed assistance.
Cashier April 2007- July 2007
Lowe's Home Centers, Inc., Louisville, KY
. Assisted customers in finding merchandise
. Cashier
Honors
Deans List - 2007, 2008, 2009
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