Customer Service Representative
Resume:
-*
Elizabeth Rankin
Chatsworth, CA 91311
abj12i@r.postjobfree.com
Objective
To obtain full-time employment
Work Experience
Student Teacher, Parthenia Elementary School, North Hills, CA.
January-April 2010
Ÿ Planned, prepared, and delivered lessons in all subject areas for children in grade four that facilitated a
climate where children were actively engaged in the learning process through cooperative learning
activities, manipulatives, and computer technology.
Ÿ Implemented strategies and adapted teaching resources in all subject areas for students at various levels
of English language development and for students with different learning abilities, especially gifted and
talented students.
Ÿ Guided students through all stages of the writing process.
Ÿ Implemented lessons using the FOSS science curriculum to facilitate student learning by creating
opportunities for students to observe, question, and investigate.
Ÿ Identified and utilized a variety of learning materials, resources, and technology to support and improve
the instructional environment.
Ÿ Communicated with students, supervising teacher, and colleagues to meet teaching goals and ethical
standards.
Ÿ Gave students specific, timely feedback on their learning and maintained accurate records summarizing
student achievement.
Ÿ Developed students’ skills in using new vocabulary and academic language.
Ÿ Integrated subjects, such as history and art, to maintain a balanced curriculum.
Ÿ Praised and rewarded student effort and participation by using token classroom economy.
Student Teacher, Nevada Elementary School, West Hills, CA.
September-November 2009
Ÿ Created and presented lessons in language arts and mathematics for children in grade two, using the
Open Court Reading and EnVision Math curriculums, that encouraged student engagement and
participation through the use of math manipulatives, physical models, flannel boards, and computer
technology.
Ÿ Identified and utilized a variety of learning materials, resources, and technology to support students with
various learning needs, especially English learners and students with specific learning disabilities.
Ÿ Maintained an accurate teaching record and monitored teaching performance to provide feedback on
learning progress and performance.
Ÿ Advised and monitored students in the use of new learning materials and teaching equipment.
Ÿ Integrated subjects, such as language arts and physical education, to ensure a balanced curriculum.
Ÿ Developed students’ skills in understanding and using new vocabulary.
Ÿ Guided students through all stages of the writing process.
Ÿ Assigned classroom jobs to students to build upon peer relationships and foster responsibility in the
classroom.
Ÿ Praised and rewarded student effort and participation by using token classroom economy.
Related Experience
Volunteer, Topanga Art Studio, Topanga CA
June 2007-August 2009
Provided structured support and supervision to art students, ranging in age from five to fifteen years of
Ÿ
age.
Help design and implement art curriculum to engage and interest students.
Ÿ
Advised and monitored students in the use of new art materials.
Ÿ
Provided care and supervision to students while on field trips to the Topanga Canyon Nature Center
Ÿ
Supported students’ efforts through praise and positive reinforcement.
Ÿ
Volunteer, Kindergarten Intervention Program, LAUSD
Fall 2006- Spring 2007
Ÿ Helped students develop learning strategies for reading, writing, thinking and problem solving.
Ÿ Provided multiple opportunities for students to process information verbally and nonverbally (draw,
dramatize, discuss, review, question, rehearse, read, write about)
Ÿ Supported verbal explanations with nonverbal cues, such as actions to dramatize meaning as well as
pictures and visual aids.
Ÿ Monitored lesson comprehension and clarified concepts as needed.
Ÿ Planned for students to actively participate in learning activities verbally and nonverbally according to
functional English abilities.
Ÿ Provided opportunities for students to contribute based on their modalities of strength: visual, auditory,
kinesthetic, oral, written, pictorial.
Customer Service Representative, Kelly Services
March 2005-September 2005
Ÿ Provided prompt, accurate, and excellent to Wellpoint customers in call center environment.
Ÿ Met or exceeded established departmental performance goals.
Ÿ Received incoming calls involving routine inquiries from providers while maintaining quality and
productivity standards.
Ÿ Utilized company database programs for assessing member information.
Veterinary Receptionist, McClave Veterinary Hospital, Reseda, CA
May 2000- May 2004
Ÿ Responsible for extensive receptionist duties. Handled incoming calls, directed calls, assisted clients,
filed, typed, data entry, and billed clients.
Ÿ Responsible for prescription dispensing, preparing vaccines, and assisting veterinarians.
Ÿ Responsible for scheduling appointments, typing monthly reminder letters, and creating educational
displays.
Education
California State University, Northridge 2007-2010
Bachelor of Arts degree in Liberal Studies, cum laude.
CA Multiple Subject Teaching Credential
Los Angeles Pierce College 2005-2007 Associate of Arts Degree
References
Available upon request
Contact this candidate