Customer Service Manager
Resume:
M. Jacqueline Kollker
Newburgh, IN 47630
abj11v@r.postjobfree.com
Education: University of Southern Indiana / Evansville, IN
*Bachelor of Arts, May 2004
*Emphasis: Spanish and Communications
Tec de Monterrey / Queretaro, Mexico
Summer 2000
Spring 2001
Employment
Experience: Administrative Assistant / City of Evansville / Evansville, IN
July 2007 to February 2008
*Provided as backup to the receptionist
*Assisted the Benefits Manager with various jobs
*Gave orientations to new employees
*Answered employees' questions regarding their benefits.
Enrollment Specialist /
Welborn Health Plans (WHP) / Evansville, IN
August 2005 to July 2007
*Communicates with members, employers and WHP departments regarding
the eligibility status of members
*Coordinates the enrollment process by entering
applications in an efficient
and timely manner
*Reconciles employer and WHP information to ensure an
efficient and
accurate enrollment process
*Disseminates membership materials and ID cards as
appropriate
*Maintains accurate student age and dependent age
eligibility information
Server and Office Manager / Knob Hill Tavern /
Newburgh, IN
March 2004 to May 2005
*Entered new employee information and payroll information
*Provided customer service
*Was responsible for paying the bills
*Trained new employees
Computer Skills: *Microsoft Word, Excel and PowerPoint
*Internet Research
Contact this candidate