Customer Service Management

Lindsay Willits

**** *. ******* ******

Rapid City, SD 57702

605-***-****

E-Mail: *********@*****.***

Motivated with a strong work ethic and proven ability to work well under

intense deadlines, by way of excellent writing, communication, and event

management skills.

2005-Present Black Hills Home Builders Association Rapid City,

SD

Event Director

. Responsible for the develop and management of the BHHBA

events, including two Parade of Homes, Home Show, Home Expo,

two Golf Tournaments, quarterly consumer and education

programs, monthly social events and general membership

meetings.

. Coordinate the event time, location, program, volunteers and

every aspect of making the event a success. Manage a

committee, event staff, and hired contract labor.

. Design, layout, and distribute all the marketing materials

involved with each event; including selling the ads.

. Design, layout, print and management of the association's

monthly newsletter.

. Create the media & marketing plan for each event; including

the media buys, event theme and all public relation materials

for each event.

2000-2005 KNBN-TV Rapid City, SD

Reporter/Producer

. Responsible for the content, accuracy, and on-air

presentation of the number one rated newscast in the market.

. Includes story selection and timing, approval of all scripts

for accuracy, grammar and active writing, broadcast order and

timing.

. Requires the ability to multi-task, to handle intense and

unforgiving deadlines. Must make quick decisions in the

midst of stressful situations while communicating clear

direction to support staff.

. Duties included customer service, volunteer hours and the

coordination of special stories in advance.

Education: September 2001- May 2004

Black Hills State University- Spearfish, South Dakota.

Major Field of study was Marketing with an emphasis in Public

Relations, Telecommunications and Graphic Design.

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