Customer Service Manager

Location:

Posted:

October 07, 2010

Chittenango, NY 13037

Katherine Bucknell

Experience 2004-2010 Crouse Hospital Syracuse, NY

Department Secretary Methadone Maintenance Clinic

• Customer service for over 440 patients on a daily basis.

• Maintained working calendars for over a dozen staff members including

scheduling appointments.

• Phone interviews/screens with all prospective patients to determine if they met

state and federal guidelines to be admitted ot the clinic.

• Admission interview with new patients.

• Established a transportation service for patients traveling from out of county.

Aspects of this service included the distribution of bus passes and mileage

reimbursement.

• Due to this program, valuable and essential relationships were established with

Medicaid services from surrounding counties.

• Duly trained on several positions within the organization including secretarial,

customer service, administrative, and as a therapy aid.

2010 Evans and Associates Oneida, NY

Personal Assistant/Office manager

• Personal Assistant to the Senior Consultant/founder of the corporation.

• Manage office and all daily activities.

• Travel arrangements.

• All correspondence.

• Billing and payments.

Education 2004- Current Columbia College Syracuse, NY

Psychology Major

• Obtained my Associated Degree in Humanities in 2008.

• Working to obtain my Bachelors Degree in Psychology with minors in both

Criminal Justice and history.

Other Skills Proficient in all aspects of Microsoft Office, including Word, Excel, and

PowerPoint. Have worked with multi-line phone systems, copiers, fax machines,

printers and typewriters.

Awards received Awarded Crouse Hospitals “Simply The Best” award on numerous occasions for

going above and beyond the job.

References

Christopher Coon- US Air Force 481-0084

Christine Iannone-Madison County 697-6171

Angie Iannone- Iannone Custom Homes 447-7309

Laura Fountain- St. Josephs Hospital 414-7353

Kevin Howard- Crouse Hospital 399-3285