Quality Control Management

Tammy Williams-Hussain **** **rd Ave N, St. Petersburg, FL 33709

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abj0x8@r.postjobfree.com . Cellular 727-***-****

Summary

Highly focused individual talented in aligning industry/customer needs with

market opportunities. Known for excellent interpersonal and communication

skills; interact favorably with C-level contacts, interdepartmental teams,

and external clients, skilled at managing multiple projects with competing

deadlines, resourceful in perceiving and resolving problems. Also

establishes plans, goals, and processes to assure that strategies are

competitive, effective and protective of long-term success.

Key Accomplishments

. Developed a cohesive, customer-oriented team, played a key role in

streamlining daily business processes and increasing productivity

levels.

. Played a key role in implementing augmentations in manufacturing

processes, which significantly increased quality concerning

manufacturability and producibility limitations within the

manufacturing cell.

. Hired, trained, and supervised staff devising a "promote from within"

program, maximizing employee retention and improving productivity.

. Employed analytic techniques to assess productivity and identify

opportunities to improve systems and processes.

. Controlled inventory management functions for a corporation that

generated $20M in annual sales, which resulted in accurate inventory

levels.

. Hired and trained in-house personnel to perform facilities management

functions and reduced annual operating expense 20%.

Experience

Alps Corp, St. Petersburg, FL 2006 to 2010

Supervisor

. Managed all aspects of production, assembly, and shipping operations.

. Conferred with management and subordinates to resolve worker

problems, complaints, and grievances.

. Maintained operations data, such as time, production, and cost

records and prepared management reports.

U.S. Census Bureau, Tampa, FL

2009 to 2009

Enumerator

. Planned work by reviewing assignment area to determine organization of

neighborhoods and locate households for conducting interviews.

. Conducted interviews with residents in assigned areas by following

stringent guidelines and confidentiality laws. Explained the purpose of

the census interview, answered residents' questions, elicited information

following a script, and recorded census data on forms.

. Assessed quality control levels on selected addresses, determined which

samples passed or failed, and maintained records for quality control

verification.

. Complied with accuracy standards while maintaining high production rates.

. Maintained records of hours worked, units produced, miles driven, quality

control results, and expenses incurred in the performance of duties.

. Met daily with supervisor to review and submit work, and receive

additional instructions.

Rexam Consumer Plastics, St. Petersburg, FL 1992 to 2006

Supervisor

. Ensured compliance of process controls at machining and assembly

areas

. Evaluated, established goals, and set performance standards

. Established basic computerized tracking procedures

. Managed all aspects of production, assembly, and shipping operations

. Managed group of 40 associates comprising hourly staff, managers, and

material specialists and led the development of self-directed work teams

. Led production improvements and initiatives that resulted in

outstanding quality reputation, safety records and reputation

Education

University of Phoenix, Tampa, FL 2010

MBA, Masters of Business Administration

GPA: 3.47

American InterContinental University, Hoffman Estates, IL 2008

BBA, Business Administration, Minor: Healthcare Management

GPA: 4.0

American InterContinental University, Hoffman Estates, IL 2007

AABA, Business Administration, Minor: Healthcare Administration

GPA: 3.84

Additional Skills

. Plastic Injection Molding

. Workflow Optimization

. ISO 9002 Management

. Employee Development

. Team Building

. Risk Management

. TQM (Total Quality Management)

. Training / Development

. Warehouse Management

. Production/Process/Procedural Troubleshooting

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