Customer Service Management

SARA COLE

* ****** *** • PO Box *** • Cairo, NY *2413 • 518-***-**** • abj0ut@r.postjobfree.com

OBJECTIVE

To obtain a position within client relations that will utilize my skills and experience acquired through college education, experience and

extensive ROTC training.

SUMMARY OF QUALIFICATIONS

Recent College Graduate with over 3 years of experience in providing leadership and management experience to 15+ individuals.

Skills and experience includes, but is not limited to:

• Excellent time management skills and ability to multi-task

• Organization and attention to detail

• Client / corporate relations; budget management, coordination with vendors, venues, etc.

• Research and communication (both written and verbal)

• Extensive experience in customer service with high ranking executives and PR

• Budgeting and financial analysis

• Charity event coordination (organization and planning within budget for the Support the Troops Charity)

• Accomplishments

oRaised over $5,000 through week long campaign with Xerox’s “Let’s Say Thanks Program”; worked with Public Relations

department, corporate reps and executives, as well as high ranking military officers.

• Volunteer: Recreational Therapy at Veteran’s Administration Hospital

EDUCATION

University of Rochester, Rochester, NY May 2010

Bachelor of Arts, International Relations; Concentration: Global Security Cumulative GPA: 3.25

Bachelor of Arts, French

Relevant Courses:

International Political Economy, Game Theory, Leadership & Management I & II, American Politics, Political Inquiry, Argument &

Political Science, International Security, Psychoanalysis & Literature.

Projects:

•Strategy Proposal for War in Afghanistan.

•Created PowerPoint presentation on International Market Integration.

Extracurricular Activities:

•Three year participant in Naval Reserve Officer Training Corps Program (NROTC)

o Served as Midshipman in military environment working with high ranking officers.

o Coordinated annual formal event, managing budget and overseeing committee.

CERTIFICATIONS

• Secret Security Clearance (current)

COMPUTER SKILLS

• Proficient in the following software: Microsoft Word, Excel, PowerPoint, Outlook, Internet.

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