Customer Service Medical Assistant

THERESA R. WORTHY, CCMA

**** *. **** ****** ( Milwaukee, WI 53210 ( 414-***-**** (

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OBJECTIVE: Trained and Experienced professional seeking

employment in the customer service industry, utilizing my

diverse skills, training and experience to assist the

employer with its objective.

PROFESSIONAL SKILLS:

. Experience as a Certified Nursing Assistant

. Familiar with medical terminology

. Proficient in Microsoft Office Suite

. Handles patients' information confidentially

. Exceptional Interpersonal communication skills

. Dedicated to excellence

. Works Well Independently and Team Player

. First Aid and CPR Certified-American Red Cross-04/10

EDUCATION:

Milwaukee Career College .Milwaukee, WI

Medical Assistant Diploma Awarded 07/10

Certified Clinical Medical Assistant- National Healthcare Association-

08/10

PROFESSIONAL HEALTHCARE EXPERIENCE:

Medical Assistant Skills:

. Provided excellent patient care

. Prepared and sanitized exam room

. Roomed patients, took vitals and documented chief complaints

. Assisted doctor with examinations and treatment of patients

. Administered intradermal, intramuscular and subcutaneous injections

. Performed Blood Draws/Venipunctures, Capillaries and EKGs, Glucose,

and Pregnancy tests

. Administered Intraocular pressure examinations

. Gave various tests i.e. H-Pylori-Breath, Spirometry, Hemoglobin A1C

etc.

. Provided Nebulizer treatments to patients as needed

PROFESSIONAL ADMINISTRATIVE EXPERIENCE:

Administrative Assistant Skills:

. Provided superior customer service

. Proficient in Microsoft Office

. Types 50 WPM

. Provided technical assistance

. Processed orders via internet and telephone in a timely manner

. Professional and accurate book keeping

. Maintained an organized work space

. Conducted audits to ensure accuracy

. Reconciled bank statements and maintained financials

. Various Administrative duties to include; faxing, filing, answering

calls, data entry etc.

WORK HISTORY:

May/10 - July/10 Dr. Sethi Internal Medicine and Endocrinology MDSC.

Medical Assistant Extern. Milwaukee, WI

Jul/08 - May/09 TMP Direct Marketing. Inbound Customer Service Rep.

Milwaukee, WI

Mar/05 - Dec/07 QPS Staffing Companies Inc. Administrative

Assistant. Milwaukee, WI

June/95 - May/01 Adecco Staffing. Revenue Auditor. Milwaukee, WI

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