Human Resources Resource
Resume:
Carroll Williams
Hampton, VA 23661
abj0sd@r.postjobfree.com
Summary
. Human Resources professional with advanced degree and extensive
experience in providing a diverse package of Pension and Health &
Welfare benefits to diverse client groups of global companies.
. Consultative experience from a professional services firm
specializing in human capital and risk management, actuarial and
retirement consulting, and reinsurance intermediary services.
. Ability to prioritize, meet deadlines and work with minimal or no
supervision; prepare/present programs to groups from diverse
backgrounds; comprehend complex programs; keep accurate/detailed
records and reports; exercise critical human relations skills; and
maintain confidentiality.
. Expertise in helping organizations develop and implement workforce
strategies that aligned with business needs, address critical
talent, and provide ongoing assistance with meeting goals and
staying within the clients mission statement and expectations.
. Boasted at least a 90% efficiency rate when dealing with clients
based on everything from quality of information given to
maintaining a high level of professionalism during conversations
and meetings.
. Over 7 years of lowering employer costs and increasing profits and
over 6 years of handling outsourced Human Resource functions for
several clients and performing up to the standards set in their
proposals.
. SPHR qualified as of 06/01/2010.
Competent in state and federal employment laws including, but not
limited to:
ERISA HIPPA COBRA FMLA ADA
FLPA
Extensive knowledge in IRS and legislative requirements and
implementation of other employee welfare programs
. Social Security Procedures
. Cash Balance & Traditional Pension Plans
. life & Disability policies
. HSA FSA HRA Spending Accounts
. HMO, PPO, POS Healthcare plans
Professional Experience
Towers Perrin/EDS/Hewlett Packard, Chesapeake, VA
Sept 2003- Dec 2009
Human Resources Associate
Carroll Williams
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abj0sd@r.postjobfree.com
. Effectively updated sensitive information for active and retired
employees including tax
information, direct deposit changes, addresses, personal
information and benefits choices that were HIPPA sensitive.
. Succeeded in providing complex information regarding pension and
Health and Welfare Benefits to several different clients while
maintaining at least a 90% success rate based on providing correct
technical information and following precise professional
communications standards.
. Successfully conducted and documented on-going testing results of
several Voice Response Units used by multiple clients to ensure
daily employee access to human resource associates. Aided in
repair if system was down.
. Evaluated the work of fellow employees on an ongoing basis.
. Achieved ongoing accomplishments in problem solving between
employees and third party benefits providers.
. Left due to my position being downsized by the merger with Hewlett
Packard.
APAC/UPS, Newport News VA
April 1996-Sept 2003
. Administered on-going investigations with shippers and delivery
center personnel to locate missing and incorrectly delivered
parcels while managing to assist in lowering overall costs by 10%.
. Promoted to Center Retrace team in order to evaluate the work of
other employees to ensure proper procedures were followed.
. Succeeded in lowering UPS costs by working in conjunction with
employees all over the country to locate missing parcels and lower
claim costs.
. Promoted to International Retrace and worked with employees all
over the world while complying with Import and export laws.
. Left due to graduation from college.
Additional Experience
Shift Manager Taco Bell, Hampton VA
Mar 1993- April 1996
. Maintained fast, accurate service, positive guest relations, and
ensured products were consistent with company quality standards
Ensured Occupational Safety & Health Act, local health and safety
codes, and company safety and security policy were met.
. Assisted Profit & Loss management by following cash
control/security procedures, maintaining inventory, managing
labor, reviewing financial reports, and taking appropriate
actions.
. Conducted performance appraisals, took disciplinary action,
motivated and trained.
. Ensured company standards on equipment, facility, and grounds are
maintained by using a preventative maintenance program
. Ensured food quality and 100% customer satisfaction up to federal
standards.
. Ensured complete and timely execution of corporate & local
marketing plans
. Had authority to hire and terminate (or participate in those
decisions)
. Left to work in an office environment.
Electronics Salesman Montgomery Wards, Hampton VA
May 1991- Mar 1993
. Executed endorsed plans and programs to achieve set goals
Greeted customer on sales floor and determined make, type, and
quality of merchandise desired.
Carroll Williams
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abj0sd@r.postjobfree.com
. Displayed merchandise, suggested selections that met customer's
needs.
. Emphasized selling points of article such as quality and utility.
. Demonstrated use of merchandise as a means of attracting the
customer in purchases.
. Estimated quantity of products required to fill customer's need
. Left to take management position.
Education
Masters in Human Resource Management Cum Laude, Troy
State University, Troy, Alabama
BS, Business Management, Hampton University,
Hampton, Virginia
SPHR Qualified as of 06/01/2010
Technology
Health & Welfare/Pension Databases BillManager
PeopleSoft HRIS Client Systems
Professional Memberships
National Society of Human Resource Membership
Peninsula SHRM member
IT Factor Job Club
Member of TCE.com (The Career Engineer)
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