Customer Service Sales

***** *. ********** ****

Olathe, KS ***** 816-***-****

abj0rm@r.postjobfree.com Emily Esparza

Objective

Profile Spa Receptionist

Excellent communication skills; maintain positive

relations with staff and customers in high-volume,

fast-paced operations

Proven ability to handle currency and financial

transactions accurately; resolve discrepancies

promptly; and can multitask

Efficient in Microsoft Word, Excel, and Outlook

Experience 9/2008-8/2010 Westin Crown Center

Kansas City, MO

Group Coordinator

Processes booking information into the Property

Management System

Handle inquires regarding reservations via telephone,

email and mailed correspondence

Support the revenue management strategies by

utilizing up selling techniques effectively

Review group resumes to ensure billing is accurate and

special requests are met

Assemble group folders containing important booking

information and contracts

Implemented electronic group folder process utilized

by Revenue Management and Front Office

8/2006-9/2008 Westin Crown Center

Kansas City, MO

Guest Service Agent

Efficiently checks guests in and out of the hotel.

Set the house and pre key important SPG and VIP

guests.

Review daily reports and apply advance deposits.

Maintain an inventory of vacancies, reservations and

room assignments.

Assist in training of new associates.

Make sure guests get the accommodations they

requested.

Give guests any information about the hotel or about

activities outside the hotel.

11/2005-7/2006 Limited Brands Inc.

Kansas City, MO

Sales Clerk

Ring up all sales on cash register.

Sell merchandise to customers and gives information

about products and prices.

Perform all duties with knowledge of current sales and

promotions.

Provide courteous customer service.

Replenish stock and keeps display area orderly.

Maintain store cleanliness and up keep all equipment

in store.

Education

Moore High School/ Moore, Oklahoma

Diploma

Training Certified Professional Guest Service Agent and

Certified Guest Response Agent

Completed Associate Development Program

Contact this candidate