ADEOLA MOLIK

*** *** *** ****

Atlanta, GA *****

Cell: 404-***-****

Email Address: abj0rl@r.postjobfree.com

Attention Recruiter:

Enclosed you will find is my resume that highlights my extensive business

management, customer service, and sales experience. I have excellent

organizational, oral/written, and computer skills that have enabled me to

consistently meet tight deadlines and handle large workflows.

Currently, I hold a Bachelor of Science in Business Administration and

Management and will be obtaining my Master of Business Administration (MBA)

in December 2010. A brief overview of my strengths includes my ability to:

o Achieve comprehensive understanding of issues and problems

involving business changes in a rapidly changing environment

o Work well with individuals and/or teams to achieve desired outcomes

I would certainly appreciate the opportunity to discuss how my experience

and skills can best serve your organization. Thank you for your time and I

look forward to meeting with you regarding this great opportunity.

Sincerely,

Adeola Molik

Enclosure

ADEOLA MOLIK

320 Big Sky Pass

Atlanta, GA 30349

Cell: 404-***-****

Email Address: abj0rl@r.postjobfree.com

CUSTOMER SERVICE & MANAGEMENT

Customer services, sales, and business management experience within various

industries. Vast knowledge in P & L, performa analysis, and developing

customized business plans to analyze sales data.

PROFESSIONAL HISTORY

CLEARVIEW NETWORK, Fayetteville, GA

2009-present

Authorized Dish Network. Provides direct broadcast satellite service-

including satellite television, audio programming, and interactive

television services-to commercial and residential customers.

Quality Assurance Specialist

Responsible for quality assurance training, auditing, execution and

reporting, of technicians/sub contractors/national service providers in a

specific region. Ensure technician's quality of work meets or exceed

company standards by partnering with the training department to ensure

deficiencies are remedied. Performs on site inspections to ascertain the

quality of workmanship and customer service being performed by technicians

in the region. Create a check lists and reporting format tool to manage

results. Trains new and existing technicians on effective installation

techniques and tools. Assists with the development, implementation and

maintenance of quality assurance guidelines and setting of relating

policies and procedures in an effort to ensure 100% customer/client

satisfaction.

> Create and develop a easy step-by-step procedure training guide to

assist technicians and sub contractors in meeting and/or exceeding

company standards

> Increase customer/client satisfaction rate by 12% within six months by

creating a policy that mandates training sessions for technicians

whose performance does not meet satisfactory standards

TERMINIX, Ellenwood,

GA

2007 - 2010

Terminix is an industry leader in termite and pest control services.

Headquarter is located in

Memphis, Tennessee. Terminix employs 12,000 associates across 450 service

centers and serves more than 3

million customers in 45 states. Estimated annual sales of $44 million

dollars.

Lead Inspector/Customer Service Specialist

Provided customer consultation explaining the problems identified and the

proposed solution. Created and presented sale proposals tailored to

customers' needs. Conducted thorough inspection for the potential or

existing client. Handled customer service issues within designated

territory. Developed a daily schedule of productive activity from creative

sources and qualified leads. Reinforced and coached a team of ten

inspectors through intensive training and innovative sales techniques.

> Received highest customer service satisfaction rating three consecutively

quarters

> Awarded 2008 top performer for the Ellenwood branch

ADEOLA MOLIK Page TWO

RYLA Teleservices, Kennesaw,

GA

2006 - 2007

Ryla is a leading call center solutions provider with proven expertise in

customer contact solutions and

business process outsourcing. Estimated annual sales of over $2.5 million

dollars.

Research Analyst

Comprised and analyzed information concerning various aspects of business

entities for contractors. Provided quality research, analysis and staff

work to evaluate policy, procedures, and demographic data.). Reviewed

client data and files for accuracy, completeness, and consistency.

Responded to, completed, and organized requests quickly and efficiently.

Evaluated and assessed customer's credit and financial situation. Utilized

online databases, Internet sources and printed materials in order to

effectively analyze and report on the required functions of the role.

> Collected 55% of payment from assigned delinquent accounts within 6

months of employment

> Awarded 2007 MVP in the Research Department

ALLIED BARTON SERVICES, Atlanta, GA

2004-2006

Allied Barton Security Services is the industry's premier provider of

highly trained security personnel to many industries including commercial

real estate, higher education, healthcare, residential communities,

chemical/petrochemical, government, manufacturing and distribution,

financial institutions, and shopping centers.

Account Representative

Coordinated and/or conduct site-specific OJT, client-specific training, and

annual refresher training for security personnel, as well as met Allied

Barton's corporate training standards. Reconciled security logs against

shift responsibilities and patrols; reviewed incident reports prior to

submitting to client and coordinate preliminary investigations. Performed

account audits and off-hour visits, completing required documentation.

Developed / maintained operational procedures so that a valid, site-

specific OPM and post orders are always available for emergency reference

by the security staff. Managed uniforms, equipment, supplies and vehicles

utilized at the account, maintaining appropriate inventories and

maintenance checklists. Took a proactive role in communicating with the

client and meeting his needs; meet with regularly, listen to issues,

provided security and technical expertise and solutions. Ensured complete

customer satisfaction.

MARS MUSIC, Suwannee, GA

1998 - 2002 Privately owned

music chain superstores with annual sales of $10 million dollars.

Customer Services Manager

Supervised, recruited, and trained customer service/sales representatives.

Responsible for the coordination of sales operations and customer service

teams. Assisted sales representatives with analyzing and marketing

strategies to meet specific consumer needs. Met regularly with store

management to discuss planning, budgeting, sale promotions, and advertising

campaigns. Managed department with 15 customer service representatives that

handled over 5,000 customers per week.

> Designed and implemented customer service representative training

program

> Increased sales by 17%

ADEOLA MOLIK Page THREE

EDUCATION

M.B.A., University of Maryland University College, Adelphi, MD (December

2010)

B.A., Business Administration & Management, Ogun State Polytechnic

University, Nigeria

SOFTWARE PROFICIENCIES

Microsoft Excel, PowerPoint, Word, Windows XP/Vista,

Outlook, 60wpm, Lotus, AS400, Kronos, Triceps

References Available Upon Request

Contact this candidate