Customer Service Representative
Resume:
Jamie Ross
Rockford, Illinois 61109 Email: abj0qu@r.postjobfree.com
Highlights Of Qualifications:
A professional with over 12 years experience in customer service. Highly motivated with
well developed interpersonal skills. Detailed oriented with strong attention to accuracy
and committed to achieving and exceeding company requirements and goals.
Areas Of Expertise:
• Excellent verbal and written communications
• Outstanding interpersonal skills and a team player
• Work well under pressure, independently, require little supervision
• Strong computer skills (for example, Microsoft windows, word, excel and Wordperfect
• Knowledge and experience in several banking functions, in addition to customer service
• Good work ethic; reliable and dependable
erience: Experience Chase Bank
Rockford, Illinois
Sales and Service Associate January 2003 to February 2008
• Meet and greet customers
• Resolved service issues
• Answered phones
• Provide teller line backup
• Opened checking, savings, cd's and assisted with loan closings
• Searched for opportunities, made referrals to retail lending, small business, investments
and workplace financial services
• Responsible for keeping log books up to date for audit issues
Experience Chase (Bank One) Elgin, Illinois
;
Retention Representative March 2000 to January 2003
• Inbound call center serving cardmembers seeking better rate, or who are contemplating
canceling their credit card
• We asked open-ended questions, listen, and then provide the cardmember options to
meet their needs
Experience Chase (First Usa) Elgin, Illinois
Collections Representative February 1997 to March 2000
• Collected on past due, unsecured, credit cards 30 to 210 days late
• Contact by phone, built relationship to find the right solution for the customers account
• Inbound out bound calling
Experience Chase (First Card) Elgin Illinois
Operations Processing Administration May 1996 to February 1997
• Prepared batches of work by extracting checks and remittances from envelopes
• Input check amount into the remit one system verified negotiability of checks through
customers specific instructions
• Data entry
cation: Harper College Hoffman Estates Il
GED 1989
erences: Available upon request
Unemployment February 2008 –April
2010
Vision Financial Corp Rockford, Illinois
Collections Representative April 2010 to August
2010
Third Party collection on past due, unsecured, credit cards
Financial Management Systems Rockford, Illinois
Collections Representative August 2010 to Oct.
2010
Third party collection contracted by The U.S Department of Education collected on federally defaulted
student loans. Offered different program to get out of federal default
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