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Project Manager Customer Service

Location:
Hobbs, NM, 88240
Posted:
September 14, 2010

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Resume:

David Bruce Mills, PhD

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*** *. ******** **** ( Hobbs, NM 88240

575-***-**** (

abj0qd@r.postjobfree.com

Linked

In:http://www.linkedin.com/

pub/d-bruce-

mills/12/50/914

Information Technology Manager

Top performing executive with 15+ years experience in project management,

software design, engineering, training and development, proposal

preparation, and curriculum development. Dynamic self-motivated team player

with a track record for successfully completing projects on time, within

budget and without interruption of service. Strong relationship builder,

highly capable of partnering with clients, vendors, staff, and

administration. Highly organized and detail oriented, with proven

strengths in prioritizing and managing multiple tasks.

Budget Preparation ( Client Relations ( Customer Service ( System

Installation

Operations Management ( Project Management ( Research/Basic ( Software

Development ( Writing

Software Management ( Research/Development ( Training/Development (

Information Services ( Interviewing

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Career Achievements

> Completed the release of version 5.3 of VMS (project manager)-the

project required working with more than 12 in-company groups.

Established long-term direction and strategy for the file system,

record management services, and security services.

> Produced a network driver for a 10-year-old network device, which the

company had designed, that added 4 years to its life expectancy.

> Enabled software network compatibility by implementing the DECnet

version for internally built hardware-extending the product life for a

span of more than four years.

> Established Internet use at a college computer lab; wired the lab and

installed necessary software.

> Completed 1.5-year project at a cost to gross ration of 60%, which was

the first to generate revenue.

> Successfully completed the design and installation of a pay phone

management system (for AT&T and NJ Bell) on time and under budget.

> Authored/co-authored publications such as "Using the ATLAS Planning

Engine to Drive an Intelligent Tutoring System;" "Implementing

Directed Lines of Reasoning in an Intelligent Tutoring System Using

the Atlas Planning Environment;" and "Adaptive Processing in a Medical

Intelligent Tutoring System."

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Professional Experience

University of the Southwest Hobbs, NM 2002-2009

Associate Professor

. Designed and taught computer science degree program, which included

business algebra, MIS, research, and project management.

. Graduated students to jobs in which they excelled and where successful

in their careers.

. Successfully designed the computer science program for the school and

presented a detailed analysis of the program and its competition to

the Board of Directors.

. Designed a new problem-based learning curriculum for mathematics.

. Advised students on courses and careers.

Wisconsin Lutheran College Milwaukee, WI 1991-2001

Assistant Professor

. Designed and taught computer science degree program, which included

business algebra, MIS, research, and project management.

. Successfully designed and implemented a computer lab network for

$500.00, which resulted in students being introduced to the Internet.

. Implemented new courses for computer science degree program and began

using C++ as the computer programming language because it was a needed

upgrade for the computer science program.

Digital Equipment Corporation Nashua, NH prior to1991

Engineering Manager

. Organized and prioritized product and project requirements from

management and marketing with the goal of deciding which products and

services provided biggest pay back to the product and corporation.

. Helped direct report get a patent on software tools that were produced.

. Set project goals and schedules for projects.

. Planned and managed project requirements to schedule with input from

internal and external organizations.

. Negotiated with groups to get commitment and agreement for goals and

deliverables.

. Planned career goals for direct reports.

. Interviewed, hired and motivated direct reports for technical and project

management responsibilities.

. Assisted marketing and engineering in preparing quotations for customers.

. Developed and coordinated product support program for products and

services.

. Developed procedures, which would insure responsiveness to customer

questions and needs.

. Negotiated with engineering, marketing, manufacturing and sales for

delivery of services.

. Coordinated the activities of outside vendors.

. Gathered and documented customer requirements and customer training.

. Scheduled project resources and tracked project costs.

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Education:

PhD in Computer Science, Illinois Institute of Technology, Chicago, IL

M.S. in Computer Engineering, University of Massachusetts, Lowell, MA

B.B.A., Eastern New Mexico University, Portales, NM



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