Rajeev Mohal

Operational Support System (OSS) Specialist

Email: abj0ps@r.postjobfree.com abj0ps@r.postjobfree.com

Tel: 703-***-**** / 703-***-****

SUMMARY

. Highly motivated, creative and versatile OSS engineer with fourteen years

of experience leading network operations teams on various projects.

Skilled at analyzing and solving complex problems and preventing their

reoccurrence through preventative measures, training, and automated

detection. Excellent technical, communication and leadership skills.

. Outstanding experience in enterprise management, defining & implementing

architecture and technical strategies for large-scale heterogeneous

networks connectivity and communication initiatives using Netcool, HP

OpenView, SMARTS InCharge, Concord ehealth, Infovista, TeMIP, Topaz,

SiteScope, Cisco Works and Tripwire etc. ITIL v3.0 certified.

. Written various tools and scripts to automate various activities and

procedures from data collection and analysis (for service and system

monitoring), performance metrics, production data integrity, change

management, asset management, and software release management as per ITIL

requirements and strategies.

. Excellent expertise in Network Operations work and Unix System

Administration.

. Experience of working with Telecom, Finance, Service and Government

sectors in their OSS groups, thus possessing a good understanding on

their requirements and environments.

. Strong NMS support, troubleshooting and development skills for Network

Operation Centers (NOC) and participation in 24/7 support in shift

environment.

QUALIFICATIONS

Technical Skills and Experience:

Skill Name Skill Level Experience

IBM Tivoli Netcool Omnibus 7.1 Expert 10+ years

Tivoli Netcool Webtop Expert 10+ years

2.2/Reporter 2.2

Tivoli Netcool ISM 2.4 /TSM /SSM Expert 6+ years

3.1

Tivoli Netcool Impact Intermediate 3+ year

5.1.1/Precision 3.1/NfVOIP

Tivoli Netcool Probes / Gateways Expert 10+ years

SMARTS InCharge (AM/PM/SAM/MPLS) Expert 3+ years

HP Node Manager (NNM) 7.51 Expert 5+ years

HP OVO (ITO) 8.0 Intermediate 1+ years

Concord Ehealth, LiveException Expert 6+ years

5.7

CA Sysedge Agent 4.0 Expert 2+ years

Infovista 2.3 Intermediate 4+ year

Remedy 6.0.3 /Clarify Ticketing Intermediate 8+ years

System

Topaz 5.1, BAC 6.5, SiteScope Intermediate 3+ year

7.5

Tripwire 5.5 Expert 1+ year

TeMIP 4.0 Intermediate 3 years

IPAM ( IP address Management ) Expert 2+ year

2.x

CiscoWorks ( RME 3.5 ) Expert 2+ years

Cisco TACACS Intermediate 2+ years

Perl/ Shell/Expect Scripting Expert 6+ years

CVS,Clearcase Expert 3+ year

Mercury Test Director Intermediate 2+ years

Integration Projects:

. Netcool-Clarify, Netcool-Remedy, Netcool-TecNet (Inventory Database

tool) and Netcool-enCore (Correlation engine),

. HP OV (NNM and OVO)-Sitescope, HPOV-Netcool, HPOV-Windows NNM, HPOV-

Remedy SPI, HPOV-MPLS SPI, HPOV-Remedy Link and HPOV-Concord eHealth.

. TeMIP with Periphonics IVRS and Cisco Geotels.

. OKI PBAX with Lucent IVRS

Netcool Probes: Mttrapd, Syslog, Firewall1, Socket, Log, Ping, Openview

NNM, Alcatel, Nortel MDM, Newbridge, Titan Tellabs, Cisco Radius, TL1 etc.

Operating Systems: Windows NT/XP, UNIX (Sun Solaris 2.[789], SUSE Linux 10,

HP, Digital), Switching and Embedded Real Time Operating System

Programming Languages: Perl, Sed, AWK, Unix Shell scripting, Expect, CGI,

HTML, C, C++, Windows SDK (Win 16 and 32 APIs), 8085, Z80 and 68000

Databases: Oracle, SQL, and MS-Excel, Sybase, MySQL

Protocols: TCP/IP, SNMP, TL1, MPLS, Frame Relay, Switching, Computer

Telephony Integration, (CTI), network protocols for routing and access such

as BGP, IS-IS, OSPF, RIP, EIGRP, RADIUS, TACACS, STP

Telecom software: Switching Software for RTOS for OKI PBX's and EPABXs,

Embedded Real Time Programming, Computer Telephony Integration (CTI),

Switching in general.

Education:

Bachelor of Electronics Engineering, 1994, India.

Certifications/Trainings:

. Netcool Omnibus, (Oct 2002 at Cable and Wireless)

. SMARTS InCharge (Jan 2004 at Verizon

. TripWire Training/certification (Sept/Oct 2006 at Fannie Mae)

. IP Address Management (IPAM 3.0) Admin Training (Jun 2007 OCTO, DC

Govt.)

. Unix System Administration version 2.9 ( March 2007 )

. CCNA ( Mar 2005 at Nova Community College)

. Oracle (Jan 1996 at Crompton Greaves India).

. ITIL - Foundation v3.0 ( 6/13/2009)

PROJECT EXPERIENCE:

Fannie Mae, Reston VA (Apr 06 - Feb 07, Aug 09-Current):

Consulting, implementation, and support for Fannie Mae to provide an

effective monitoring, detection and resolution of network infrastructure

issues and problems. Working as Primary Shift Lead and Sr. EMS Engineer my

duties/projects involved:

. Netcool Webtop upgrade/migration from 2.0 to 2.2, Netcool Impact

upgrade/migration from version 3.1 to 5.1.1 and Netcool Reporter

upgrade/migration from 2.0 to 2.2 in one year timeframe.

. Assist in the evolution of enterprise product and system roadmaps

. Interact with cross-organizational teams to determine BSS/OSS support

for business requirements

. Implement OSS enhancements using MicroMuse Netcool (Omnibus, probes

rules development, ISM, WebTop, SSM, Impact and Reporter), HP Topaz

(BAC 6.5), Infovista, and Tripwire from business requirements, in

accordance with the corporate procedures and standards.

. Enterprise monitoring System production Support (OSS) of all Fannie

Mae EMM applications

. Approve and/or Implement OSS applications and server related changes.

. Scripting for test and implement changes.

. Develop TripWire rules and tasks to manage and verify changes within

Fannie Mae financial Network and comply with Sarbanes-Oxley SOX

Compliance.

. Interfacing with customer to understand their monitoring requirements

and devise plans to implementation. Also, interfacing with product

vendors for troubleshooting application issues, enhancements and

maintenance activities.

Hewlett-Packard, Herndon VA (Mar 08-Aug 2009) :

Lead Network Management System domain as a NMS Lead, I supported TNII

(Tennessee NOC ) through architecture, implementation and servicing Network

Management initiatives. My responsibilities were:

. Administration, upgrade and support of HP OV NNM 7.51, Concord Ehealth

5.7, CiscoWorks and Concord SysEdge Agents.

. SLA Collection initiatives for TNII Network - Strategies and

implementation

. NNM upgrade to 7.51 extended topology and MPLS SPI implementation.

. Oversee Network Management initiatives and strategize their

implementation.

. Collect and analyze statistics that reflect system availability and

publish reports for OSS and its user community.

. Assist in developing SLA with OSS customers then translate them into

system and OSS support requirements and monthly SLA reports

generation.

Office of Chief Technology Officer (OCTO), DC Govt. Washington D.C. (Feb 07-

Mar 08):

Operational responsibilities comprise of mainly handling N/W management and

system administration for DCWAN and DCNET networks using HP Open View NNM,

OVO, Netcool for fault monitoring, Concord eHealth for performance

monitoring and IPAM for IP Address and DNS Management. As Sr. NMS

Consultant, my development responsibilities involved:

. Upgrade HP OpenView NNM and OVO from version 7 to version 8.24 and day-

to-day administration.

. DCPS NNM integration with OCTO NNM and OVO

. IPAM build, upgrade, administer and support

. Netcool Omnibus probe rules development and Webtop administration.

Verizon, Reston VA (Sept 04-Mar 06):

Working as Sr. Network Management Consultant, I supported their SMARTS

InCharge and Concord ehealth platforms for availability and performance

management of the network. Operational Responsibilities :

. System Architect/Application administrator for new developments and

upgrades.

. 24/7 support of application issues, developments (scripting) wherever

necessary, working on tickets with vendors.

. Support NOC from OSS perspective.

. SMARTS upgrade from 6.0 to 6.2 and Concord ehealth upgrade from

version 5.0.2 to 5.6.5 (Cluster environment)

. Testing SMARTS integrations and application as a whole as per customer

requirements using TestDirector and other tools.

Some of the development projects implemented on Sun Solaris 2.8, SMARTS

InCharge 6.2 AM/PM MPLS SAM, Concord 5.6.5 were:

. Topology Change Report: A project to determine what has changed in

network through a topology collection process from SMARTS and develop

a analysis report for management.

. SNMP Failures Report: Multiple scripts running on AM/PM and MPLS

servers (both primary and backup) performing an "SNMP get" on all the

devices in their topology file and consolidate the findings to create

single report analyzing SMARTS failure to get to devices due to

routing and firewall issues.

. Automation of Activating New Devices within NMS systems: This project

automated addition and activation of new customers and network devices

in SMARTS InCharge and Concord EHealth. It automates the data

collection and loading of new entities using custom scripts, DCI rules

(Concord) and schedule jobs.

UBS, Stamford CT (May 04-Sept 04):

Working as Lead System Architect, my role was to define & develop

strategies and procedures for setting up '8am to 5pm' Network and

Application Alerts Management center. Main Responsibilities were:

. Lead a team of four people to monitor application alarms through

Netcool products.

. Integrating finance applications for monitoring through Netcool using

syslog and SNMP probes.

. Designing WebTop maps for various applications and integrating these

maps with the alarms to light icons on the maps.

. Defined alarm monitoring procedures and strategies.

. Set up knowledge database for defining actions on all types of alarms.

. Conduct regular continuous improvement feedback sessions with OSS

customers to capture customer satisfaction and new initiatives that

OSS needs to incorporate.

. Interaction with Application Customers and Infrastructure group and

worked on OSS related policies with them.

. Implemented Management initiatives for increasing the support to 24X7

from 8-5.

Cable and Wireless (now SAVVIS), Sterling VA (Nov 00-Apr 04)

I was primarily involved in Network Management and Integration projects as

Senior Software Developer and third level support for the IP & data NOCs.

My BAU tasks included:

. Supporting NOCs, providing them with alarm monitoring solutions.

. Creating alarm feeds (ASCII, SNMP, and TL1) from network entities

(Routers, Switches, DACS, Optical Cross connects and others) to

Network Management platforms such as TeMIP, Netcool, HP OpenView, and

eNCORE.

. Developed Netcool probe and monitor rules for various products from IP

and telecom vendors using their SNMP MIBS and their other proprietary

protocols information files to display pertinent and correlated

information.

. Testing and Application and testing of Netcool patches and upgrades.

. UNIX system administration of the boxes to support alarm management

platform.

. Support SMARTS and Infovista platform for managed services.

. Development of Netcool lookup tables by writing scripts and querying

data from ORACLE database.

. Support and Configuration of Netcool ISM's for https, http, ftp, icmp,

ldap, dns and SNMP protocols, gateways, probes (NNM, syslog, OVO,

trapd, Nortel MDM, Newbridge), WebTop, Impact for IP and Data

Transmission Network management.

. Alarm reporting using Oracle gateways, scripts, Oracle procedures,

reports, PL/SQL, scripts.

. Troubleshooting of alarm feeds from different systems, configuring

events, automating various functions through GUI and scripts, creating

maps, testing the expected functioning of the system and

troubleshooting its errors.

Projects:

. Netcool Clarify Interface: Enhanced Netcool Clarify interface to

check for existing tickets and performing workaround. Enhanced MTTR.

. Encore (SMIT) Netcool Interface: Developed an interface between IP

(Netcool) and Telecom based Correlation Engine (SMIT) to correlate

incidents in the IP side of Netcool with incidents originating from

Telecom side of the Network and update Netcool alarms with root cause

ticket information. This project all created an interface between IP

and Telecom NOC's to provide greater efficiency in the system.

. Automated Data load for Netcool ISM: Using Perl and MySQL, a procedure

was created to auto-load provisioning data from MYSQL database into

ISM on a daily basis.

. Disaster Recovery Platform development and Netcool upgrade to Version

3.5.

. GetCLR Tool: Created Netcool based tool connects to Tecnet inventory

database and pulls out the Circuit Layout Records for a circuit ID

through a right-click tool from event.

. Alarm Reporting Solution: Using Oracle reports, CGI, PERL and shell

scripting, customer alarm reports were created and were published on

intranet website.

. Virtual Call Center: Developed SNMP and syslog modules for managing

alarms from Cisco routers, Geotels, and Periphonics Interactive Voice

Response through TeMIP.

Punjab Communications Limited (PunCom), India (1997-1998)

Worked as System Engineer handling various projects such as:

. EMS For VSAT's: Contributed in Development of provisioning system for

VSAT's.

. SNMP Development for Managing IVRS Cards.

. SNMP Tool-MIB Browser.

Crompton Greaves Limited, India (1995-1997)

Employed at R&D Division for EPABX as System Engineer, worked on switching

software developing many features for NE IX 10/20/30 and IOX 1100/1200/1300

EPABX using Digital Alpha 800 and ZICE debugger, emulators, RTOS, VMX

through Programming Languages as C, 8085, 68000.

My primary activities during this period were:

. Development of call processing features such as Class Up/Down Using

Password, Voice Guided DID and DOD.

. Integration of IVRS (Lucent/Octel) products with exchange.

. Enhancement of system capabilities in terms of memory banks and

channels.

. Interacting with sales and marketing to understand the latest

requirements.

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