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Customer Service Human Resources

Location:
Galesburg, IL, 61401
Posted:
October 07, 2010

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Resume:

AIYETORO CLAY

*** *. ********** **. *** **•Galesburg, IL• 61401

773-***-****

abj0pa@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Diverse sales and management experience with a Fortune 500 company with willingness to improve

Expertise in Microsoft office applications such as PowerPoint, Word, Excel, And Outlook

Possess strong commitment to team environment by leading 20 to 30 members to exceed expectations

Take great satisfaction and pride in seeing results and positive impact on the customer

Seeking a challenging and career-changing position in the human resources field

PROFESSIONAL EXPERIENCE

WALGREENS

Assistant Manager Galesburg, IL June 2008-Present

• Support Store Manager in making decisions on achieving store’s budgeted sales goals by 9% increase, implementing merchandising

programs, inventory controls, and employee development

• Execute store tasks to be completed, developed training techniques used to accomplish tasks, and follow up with employees to ensure

satisfactory completion of assigned work

• Handles and process highly confidential and sensitive employee information

• Accountable for various office administrative functions including ordering office supplies

• Responsible for assisting in planning, organizing, and directing the retail operations and services

• Provide training and supervision to subordinates in the area of customer service and other basic functions of the department

Business Management Intern Chicago, IL May 2007-May 2008

• Exercised supervision over a staff of 25 to 30 subordinates while managing other personnel issues

• Led and motivated team of six to increase sales by 25% in photo department

• Learned aspects of cash handling, inventory, payroll, and merchandising

• Participated in employee-related management functions including scheduling, interviewing, training, conflict resolution, and administration

of human resources policies

OTHER WORK EXPERFIENCE

UNION SERVICE CENTER Macomb, IL August 2004-May 2008

Student Assistant-Assisted with administrative functions such as answering phones, faxing, filing, and input data using Microsoft Excel

BONDED COLLECTION CORPORATION Chicago, IL Summer 2006

Debt Collector-Monitored overdue accounts using computers and a variety of automated systems, in order to notify debtors of past due balance

TARGET QUALEX PHOTO Chicago, IL Summer 2004

Team Member-Provided extensive customer service in one hour photo department by taking special orders and answering questions

AFFILIATIONS

Society for Human Resource Management

Treasurer- Jan 2007- May 2008

• Utilized Microsoft Office to set budgets and maintain accurate records of all financial transactions and membership status

• As chairperson, developed, implemented and coordinated all fundraising activities that generated over $200 in profits for

organizational improvements

• Assist other executive members by participating in new member recruitment activities

EDUCATION

Western Illinois University

Bachelor of Business: Human Resource Management: May 2008

GPA: 3.4/4.0



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