Customer Service High School

Location:

Posted:

October 07, 2010

Samantha Cockrell

********.**********@*****.***

Hope Hull, Al

STRENGTHS & SKILLS

I'm reliable with a strong work ethic. I have excellent interpersonal,

written, and oral communication skills. I also accept supervision well,

effectively supervise others, work well as a team member, as well as alone.

Also I'm very proficient in Microsoft Word, Excel, Power Point, and

Outlook.

WORK EXPERIENCE[pic]

2009-present Customer Service Associate; Lowe's Prattville, Al

.Greet customers, assist customers in store as well as the phone

.Refer customers to appropriate personal

.Resolve customer issues and complaints

.Receive and post payments

.Operate cash register

.Open credit accounts

.Verify inventory matches customer purchase order

.Inform customer of product arrival

2008-2009 Receptionist/File Clerk; Unicare Prattville, Al

.Organized company files, assisted co- workers locating information in

files

.Matched prescription orders to elderly group home accounts

.Greeted customers and referred them to appropriate personal

.Answered multi phone lines

2005-2008 Teller/Receptionist; Max Credit Union Montgomery, Al

.Greeted customers and referred to appropriate personal

.Answered mail and emails, scheduled appointments

.Resolved customer's complaints/concerns in person and on the phone

.Received and post payments

EDUCATION

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Alabama State University Montgomery, Al (115 semester hrs completed)

G.W Carver High School Montgomery, Al (Graduated 2005)