Customer Service Manager

Terry C. Dickerson

**** ***** ******** *** #*** • Alexandria, VA • 22303

Cell 615-***-**** • **************@*******.***

Summary: Exceptionally talented, knowledgeable, and resourceful in management and

customer service. Extensive experience in directing and managing staff, maintaining store

conditions, presentation of merchandise, maximizing sales and gross profits, associate relations,

and protection of company assets through proper controls, such as sanitation and record keeping.

Summary of Qualifications

Over 10 years customer service experience • Knowledge of inventory management and

merchandising practices • Excellent organization skills with attention to detail • Sound and

effective oral and written communication skills • Strong ability to read and interpret documents

such as diagrams and procedure manuals

Professional Experience

Murfreesboro Pharmaceutical and Nursing Supply • 2004 – 2009

Warehouse Supervisor

• Maintained warehouse conditions per Food and Drug Administration (FDA) and company

standards

• Formulated and implemented shipping operating procedures and guidelines for cost saving

measures and expediency

• Created, reviewed, and recorded packing invoices per FDA and company regulations

• Prepared and maintained comprehensive records related to warehouse inventory

• Expert customer service for clients’ daily orders

• Verified all orders prior to shipment to ensure accuracy

• Ensured customers’ special requests personally to maintain high quality service

• Inspected incoming stock for accuracy against purchase orders and reported shortages,

damages, and other discrepancies using FDA requirements.

Perfect Equipment • 2001 – 2005

Materials Handler

Terry C. Dickerson • page 2 • **************@*******.***

• Unloaded incoming and outgoing trucks using a forklift

• Verified all paperwork for accurate count

• Staged materials needed in required areas

• Maintained stocking areas in superior order

• Performed work with attention to details

Kroger Company • 1998 – 2001

Assistant Manager

• Supported and assisted Store Manager in management of employees and meeting budgeted

goals

• Supported and sustained Store, Regional, and National policies

• Demonstrated and encouraged excellent customer service in all departments

• Trained and developed Team Leaders

• Helped maintain strong employee morale

• Completed special projects as assigned

• Performed all opening and closing procedures

Education

• Argosy University, Phoenix, AZ • Expected 2013

Major: Criminal Justice

• American Institute of Paralegal Studies, Downers Grove, IL

Major: Paralegal Studies

• Tennessee Temple University, Chattanooga, TN

Major: History

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