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Customer Service Manager

Location:
Washington, LA, 70589
Posted:
September 21, 2010

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Resume:

JONI TUCKER THEVENOT

*** ***** ***** ****

Washington, Louisiana 70589

Email: abj0n2@r.postjobfree.com

Phone: 337-***-**** or 337-***-**** wk

Objective

To obtain employment that offers benefits such as salary, health insurance and stability. I also would like a

job where I can make a difference with the company I work for and grow as an employee.

Education

In 1979 to 1983, I attended Woodlawn High School in Baton Rouge where I received a diploma.

I attended LSU in Baton Rouge, Louisiana from 1983 to 1985

Awards

Louisiana Department of Environmental Quality, Baton Rouge, Louisiana, 1999 Customer Service Award

Legal Division

Work Experience

-December 2007 to present, Louisiana Department of Health & Hospitals, Office of

Behavioral Health – Addictive Disorders Clinic in Ville Platte, Louisiana .

Administrative Coordinator 3

My responsibilities include answering calls for the clinic, scheduling appointments for potential and

active clients, staff payroll, billing the client for services, billing client services to insurance companies

including Medicaid and Medicare, property liaison for the clinic which keeps inventory of state property,

order medical supplies and office supplies for the clinic, maintaining a budget for the clinic. I am also

responsible for financial intake of the clients when the person has been admitted to the clinic for

substance abuse issues.

-January 2007 to November 2007, Faith House, in Lafayette, Louisiana.

Weekend Shift Manager

My responsibilities were to answer all incoming calls related to domestic violence. During the crisis call I was

responsible in seeing that the caller was safe and could talk. If possible get the victim to come to the shelter where she

would be admitted to the shelter as a resident. I also had the responsibility of making sure all the residents were safe,

not sick, and maintained their responsibilities while on my shift.

-January 2001 to August 2000, Louisiana Department of Environmental Quality,

Capital Regional Office, in Baton Rouge, Louisiana.

Clerk 3

My responsibilities there were to perform receptionist duties, sort mail, inventory of state property, and

relay calls to the proper person.

-November 1997 to March 2000, Louisiana Department of Environmental Quality,

Headquarter Office, in Baton Rouge, Louisiana.

Clerk 3

I was hired as a job appointment in the Enforcement Division temporarily while the secretary had

surgery. From there I was hired permanently in the Legal Division. I answered all incoming

calls to that department and relayed the call to the proper attorney. I was responsible for the

weekly payroll of the department, and was the Fire Safety warden for that department/floor. I

was assigned to an attorney where I worked closely with Paralegals to provide support when

needed in typing documents needed for files and court.

-August 1992 to April 1993, JE Merit Constructors, subsidiary of Jacobs Engineering

Group in Baton Rouge, Louisiana.

Timekeeper

I had the responsibility of keeping daily/weekly payroll for contract employees working at the BASF

Chemical plant in Geismar, Louisiana. I also had the responsibility of all clerical task and

typing monthly manager’s reports. While working there I would also sign new employees up

and discuss with them what benefits that they could obtain.

-August 1989 to August 1992, Jacobs Engineering Group, Accounting, in Baton

Rouge, Louisiana.

Payroll Clerk

I was responsible for payroll of three field projects on a weekly basis, as well as, paying garnishments of

craft/contract employees on a weekly basis. I typed W-2 forms for staff employees and also was

responsible for typing benefit cards of staff employees who wanted to contribute to the United

Way.

References

Monica Lejeune, RN, Crowley Addictive Disorders Clinic, 337-***-****

Cherie Ozio, Office Supervisor, Ville Platte Mental Health Clinic, 337-***-****

Beth Trahan, Administrative Coordinator, Crowley Addictive Disorder Clinic, 337-***-****

Phone: 337-***-****

E-mail: abj0n2@r.postjobfree.com



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