Administrative Assistant Customer Service
Resume:
Phyllis R. Sistrunk
Fort Worth, Texas 76133
abj0mx@r.postjobfree.com
Primary Phone: 817-***-****
Secondary Phone 817-***-****
Objective
Seeking a position which will enable me to utilize and expand my
administrative skills and provide opportunity for advancement. To excel in
the position of Administrative Assistant. To secure myself as a valuable
and indispensable member of a Corporate office team. And to learn all the
skills and knowledge necessary for upward mobility.
Qualification Summary
Twenty-five years experience as an Administrative Support professional
working in fast paced environment. Positions demanded strong organization,
technical, and interpersonal skills. Detail oriented, and resourceful in
completing projects, able to multi-task effectively. Dependable and Team
Spirited. In the past I've held several positions where I had to handle a
multitude of tasks simultaneously. I am comfortable in interaction and can
adapt and learn quickly as needed. Also capable of completing many task
without supervision.
Lockheed Martin Intranet & Job Related Programs
. SATRN
. SATO
. ECAT
. STARS
Other Computer Skills (Proficient in Microsoft Office)
. Word Perfect
. Windows
. Microsoft Office (Word, Excel, Access, PowerPoint)
. Outlook
. Internet
. Adobe Photoshop
Employment History
HealthSouth
PRN Receptionist
3-15-10 - present
Job Details:
SUMMARY: The receptionist is responsible for the operations of the
switchboard system, paging, safety and emergency code alerts, various
clerical duties, customer service and data entry. The position
communicates comfortably with anyone that approaches the area or contacts
via the phone and relates to others in a professional and pleasant manner
in person and over the phone. The receptionist organizes the clerical
workload amidst frequent distractions and interruptions and services as a
communication and information center for the hospital.
Cook Children's Hospital
Senior Secretary $15.75 hr.
9-25-06 - 9-25-07
Dept: CCHS Human Resources
Schedule: Pool
Shift: Vary
Hours: Vary
SUMMARY: Provides clerical assistance and secretary/clerk coverage
throughout the Healthcare Network. Must be able to work in a variety of
situations and department.
Motorola
Production Planner $20.00 hr.
4-6-05 - 4-7-06
Coordinate and expedite the flow of work and materials within or between
departments of an establishment according to production schedule. Duties
include reviewing and distributing production, work, and shipment
schedules; conferring with department supervisors to determine progress of
work and completion dates; and compiling reports on progress of work,
inventory levels, costs, and production problems.
Motorola
Administrative Support $20.00 hr.
6-7-04 - 12-17-04
Engineering Specific Support
Experience on Admin. side and some in Engineering side.
Proficient working in Microsoft Word and Windows environment.
Ability to quickly learn how to navigate through Motorola's web based new
part introduction and release system.
Motivation to quickly learn how to navigate through EPIMS Engineering
Change Notice system which included collecting, recording, tracking,
compiling, verifying, and reporting data from multiple sources.
Learned to use Motorola's internal processes to take out part numbers,
process ECNS, help with prototype build questions, create and release
electrical and mechanical specifications on Microsoft Word.
Worked with electrical and mechanical engineering teams on job assignments.
Talked to Mechanical or electrical engineers to obtain information for
changes.
Familiar with working Web-based research (e.g. the ability to research
information on the Internet).
Adecco/Lockheed Martin
Administrative Assistant Sr. $14.00 hr.
12-3-02 - 3-27-03
Provided secretarial and administrative support to Directors and Staff
members on the F-16 program. Duties included process catering & hospitality
requests and handling logistics of meetings and conferences, coordinating
schedules, planning travel arrangements, preparing expense reports,
purchasing office supplies, monitor hourly attendance, sort/distribute mail
and other various office assistance.
Homeland Security - Dallas, Texas
Innolog Inc.
2010 Corporate Ridge
9th Floor
McLean, VA
Administrative Support $15.00 hr.
9-9-02 - 10-25-02
Services provided to Innolog in support of the federal government's
aviation security program at DFW and Dallas Love Field. The position,
although temporary, was important to ensuring the new mobile screening
force was effectively supported and the federal screening force trained so
that they could assume security duties.
Provide administrative support to Strategic Airport Security Rollout (SASR)
personnel. Interface with Transportation Security Administration (TSA),
Mobile Screening Force/Passenger Screening Force (MSF/PSF) personnel when
needed.
Gathering and reporting confidential data into highly confidential
database.
Complete operation projects enabling operations proficiency.
Supporting efforts to implement standard configurations and processes for
passenger screening at DFW and other major airports nationwide.
On the Job Training Control (OJT)
Primary function was to ensure that On the Job Training (OJT) hours for PSF
personnel were traced completely and accurately to their qualification for
the certification exam. Support and administer the TSA employee database.
Site Surveying Team
Lockheed Martin completed its initial phase of its contract. Visited and
meet with airport officials in all 429 commercial airports to discuss
reconfiguring the checkpoint to better serve passengers.
BDE Temporaries/Lockheed Martin
Administrative Assistant $12.00 hr.
4-30-02 - 6-18-02
Provided secretarial and administrative support to International Market
Development Directors and staff members. Duties included process catering &
hospitality requests and handling logistics of meetings and conferences,
coordinating schedules, planning travel arrangements, preparing expense
reports, sort/distribute mail and miscellaneous office assistance.
BDE Temporaries/Lockheed Martin
Administrative Assistant $12.00 hr.
12-12-01 - 2-8-02
Provided secretarial support to Material Department. Such assistance
included maintenance of all department employee records, preparation of
various management reports, conference room scheduling, manager e-mail
accounts, travel arrangements, fax, filing, copying, payroll distribution
and other related duties. Set up new department employees with voice mail,
long distance ID's, pagers, business cards and other items as needed.
BDE Temporaries/Lockheed Martin
Staff Secretary $12.00 hr.
1-12-98 - 12-11-01
Provided clerical support to the manger of the F-111 Program Office &
Engineers. Performed administrative and secretarial duties which included
PowerPoint presentations, charts, memoranda, faxes, typing, copying word
processing and document preparation as needed to maintain the department.
Type both engineering and calibration procedures.
Prepared EZTN and travel itinerary planning, maintaining calendar for
scheduling appointments, meetings, and use of conference room. Other
responsibilities included managing e-mail, office records maintenance,
expense reports, performance appraisals, purchasing supplies and other
office tasks as required.
Coordinate / set up / clean up retirement parties for represented
employees. Coordinate with facilities to move staffing employees from one
location to another. Served as key operator for copiers. Request service
for copier and submit monthly meter reading. Post misc. posters in
department. Also some exposure to payroll, monitored hourly attendance.
City of Fort Worth Pool
Administrative Aide $9.00 hr.
7-18-97 - 9-27-97
Place daily and weekly newspapers in the newspaper rack. Update job posting
on bulletin board. Type new job postings. Answer the telephone and provide
information about the program and services. Greet customers and determine
what services to be used.
Demonstrate the automated job bank for new customers. Make sure that the
automated job bank was downloaded weekly. Ensure receipt of all paper work
for customer referrals. Maintain "pending" files for all referrals until
disposition.
Prepare customers files and type labels. Distribute paperwork for customer
referrals and cancellations. Fax and/or mail resumes, thank you letters and
cover letters for customers. Type correspondence letters and memos.
Inventory and keep records of materials and ensure return of all materials
used. Assist customers needing help in typing their resumes, cover letters,
reference lists, etc.. Inform customers of job openings and/or job
requirements for job leads obtained.
City of Fort Worth Pool
Administrative Secretary $9.00 hr.
11-6-95 - 5-31-96
Use of telephone; greet visitors and notify appropriate department manger
of visitor's presence. Schedule appointments, prepare agendas, take and
record minutes. Make travel arrangements and complete expense reports.
Maintain departmental office supplies, prepare purchase orders,
requisitions, work orders and check requests. Operate word processor in
performing correspondence, text, reports, memorandums, etc.. Type,
proofread, copy and distribute routine and non-routine correspondence and
reports. Providing liaison between agencies, department and client groups.
City of Fort Worth Police Department
Administrative Secretary $9.00 hr.
HELD THIS POSITION TWICE.
FROM 7-18-95 - 10-27-95 and FROM 2-27-97 - 7-4-97
Payroll, contact letters, warrants, affidavits, statements, depositions,
screening calls, use of word-perfect software.
Several Temp Agencies
Position varied with each assignment $8.00 hr.
11-94 - 7-95
Agencies were:
Professional Resources Group
Personnel Connection
Kinder Temps
Personnel Pool
Imprimis Staffing
Volt
Positions held were: Administrative Secretary, Word Processor, and
Receptionist
Duties involved progressive office experience, ability to deal with a
variety of people and situations using independent judgment and initiative,
and confidentiality. Knowledge and ability to operate computer, printer,
adding machine and multi-line telephone. Skills include attention to
detail, organization, interpersonal skills, and good manual dexterity.
Tarrant County Junior College
Administrative Office Assistant $1788.00 Mo.
1-2-90 - 10-19-93
Provide high-level office clerical skills for performance of typing,
filing, record keeping, correspondence and/or office management duties for
a top campus or district administrator.
Position required ability to interpret and follow prescribed procedures for
the production of a large volume of work. Coordinate and distributed the
workload of the office to meet scheduled deadlines, maintain security of
files and CRT operations, interview and evaluated potential employees,
possess familiarity with policies and procedures that pertained to the
particular office involved, process appropriate personnel recommendations,
performed searches for data, prepared copy for printing. Reviewed and/or
corrected employees time cards for payroll.
Supervised (1) work-study student.
Tarrant County Adult Probation Dept.
Adult Probation Clerk $1200.00 Mo.
5-89 - 10-89
Interviewed probationers as they were released from jail. Assisting
officers in clerical assignments; answering the phone lines, typing,
filing, copying. Organizing case files. Work was of a sensitive nature and
documents and files were confidential.
Several Temp Agencies
Position varied with each assignment $8.00 hr.
4-88 - 5-89
Agencies were:
Harris Methodist Health System
Todays Temporary Service
Personnel Pool Temporary Service
Administrative Secretary - Receptionist - Data Entry Operator
Work under general supervision of employer requesting service through
temporary agencies. Your skills are tested in all areas eg. spelling, math,
typing, data entry etc.. All aspects of secretarial duties are performed.
Qualifications are extremely important due to the fact that no 2 (two) jobs
are alike.
5-9-87 - 4-6-88
Attorney Wayne F. Salvant
610 E. Weatherford St.
Fort Worth, Texas
Legal Secretary $8.00 Hr.
Served as personal secretary to the attorney. Dealt with the public in a
tactful, courteous and helpful manner. Received telephone calls, visitors
and clients, determine nature of business, give information or direct
calls, visitors and clients to appropriate person. Received, stamped, and
routed incoming mail and documents and route outgoing mail. Accurately
maintained a current rolodex and wide variety of legal documents, forms,
reports, and other correspondence timely, accurately and in proper format.
Examples include bankruptcy, personal injury, workers comp., motions,
divorce decree, affidavits, demand letters and other correspondence and
documents. Accurately and effectively performed dictation either verbatim
or summary form. Make travel arrangements, schedule appointments, and other
important dates. Judgment must be used in interpreting and applying
guidelines and in determining which matters can be handled personally and
which must be referred to others.
I have a hard copy of other positions I've held at John Peter Smith
Hospital. Two (2) positions as Secretary III in Data Processing Dept. from
11-25-80 - 7-11-83 and Secretary III of the LVN School from 7-11-83 - 9-1-
86. Also in Austin, Texas at Huston Tillotson College as Administrative
Secretary from 9-4-79 - 8-31-80.
References and Recommendations can be made available upon request.
Contact this candidate