Customer Service Sales

Todd Walker

*** ******** **. ******** *******, CO 80906 . 719-***-**** .

***********@*****.***

Business Experience

Geiger Inc. - Corporate Promotions Specialist 5/09 to present

Entered into partnership with wife Carol as independent contractor with

Geiger Bros. Promotional Products, selling promotional products, employee

recognition and performance awards to schools, businesses and non-profit

organizations.

U.S. Census Office - IT Office Operations Supervisor 5/10 to 8/10

Supervising up to 4 clerks, provided IT hardware and software support in a

help desk environment to very busy Local Census Office for bulk of 2010

decennial census operation. Responsible for maintaining all office

printing/scanning/copying devices in order to maintain maximum efficient

work flow throughout the LCO, as well as maintaining integrity and

viability of 16 Windows XP based desktop terminals. Liaised and interacted

with personnel in all departments within LCO to ensure accurate and timely

data input and to diagnose and resolve any recognized faults in work

stations. Placed in charge of data entry and maintenance of Microsoft

Access-based contingent tracking software, critical to providing real time

data to internal, as well as field personnel. Assisted in tracking and

assigning field personnel, aiding in making the Colorado Springs LCO one of

the quickest offices in the U.S. to complete several phases of operations.

Young Electric Sign Company - Account Executive 8/07 to 5/09

Engaged to establish Service Sales position in Colorado Springs branch of

Denver division office through cold calling and follow up of night patrol

reports on observed sign outages. Co-manager of 5 person service team,

coordinating service calls to customers to ensure best possible customer

experience. Employed superior telephone contact skills to close service

sales with area customers, and to mollify disgruntled clients with billing

and service issues. Managed sold projects from design through production

and installation phases to maximize customer satisfaction. Also acted as

unofficial IT Specialist for branch, troubleshooting and repairing network

and hardware issues as they arose, often precluding call to corporate IT

department.

Sonora Signs - Owner 3/91 to 8/07

Initiated, owned and operated successful company manufacturing and selling

signs, banners and large format graphics in the greater Phoenix area.

Individually accomplished all required aspects of the business,

encompassing budgeting, accounting, sales, design, fabrication and

installation of most projects. Designed, installed and maintained both

wired and wireless networks in an Apple Macintosh environment to connect

multiple computers, printers and plotters in order to maximize production

efficiency and throughput. Performed all maintenance, upgrades and repair

of shop computers and peripherals. Installed and performed all software

troubleshooting as needed. Utilized and perfected customer service skills

to ensure highest attainable customer satisfaction and best possible

customer retention. Developed excellent business processes, which in

concert with unmatched customer service, resulted in solid profits and

superior return on investment. Frequently required to manage multiple

projects simultaneously, often with extremely short delivery deadlines.

Sold company in order to relocate to CO.

Skills Summary

. Ability to learn & adapt . Computer & peripheral install & repair .

Organization

. Team management . Sensitive to customer needs . Multitasking

expertise

. Computer proficiency . Ability to handle pressure . Interpersonal

skills

Technology Skills

Highly proficient on both Macintosh and PC platforms, utilizing Adobe

Illustrator, Photoshop, Apple Works, Quark Express, Microsoft Word,

Microsoft Excel, Access, Outlook, Acrobat. As small business owner,

purchased and became fluent with several design, accounting and production

software applications in order to maintain currency with industry

technology and standards. More than 15 years experience with configuring,

installing, troubleshooting and repairing laptop and desktop computers,

printers and other peripherals, as well as wired and wireless networks and

components.

Education

Columbus State Community College, Columbus, OH

Associate in Applied Sciences degree, majoring in Medical Lab Technology.

MLT program student government representative in second year, graduated in

top five of class with 3.96 GPA. MLT/ASCP certified.

Coaching

Over 15 years experience coaching lacrosse from youth levels through

college, including state high school championship teams in Ohio and

Arizona. Developed valuable teaching and management skills working with

diverse age groups in several settings. Currently assistant coach at

Cheyenne Mountain High School since fall 2007. Lacrosse official since

1980.

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