Customer Service Manager
Resume:
Adelina Mercado
Mobile Phone: 909-***-****
Secondary Phone: 951-***-****
E-mail: abj0lp@r.postjobfree.com
_____________________________________________________________________________________________
OBJECTIVE
Experienced Human Resources and Office Manager that supports the overall Human Resources function through
recruiting, training, performance management, safety, benefits, payroll, employee relations, billings, accounts payable,
accounts receivable, and worker's compensation. Participate with management team members in training efforts,
succession planning, and developmental opportunities of staff.
WORK EXPERIENCE
Administrative Director
February 2008 - October 2009
Soltis and Company, Inc Fontana, CA
Construction - Residential & Commercial/Office
Responsible for all administrative duties including, payroll, accounting, AP/AR, Billings, Contracts, Human
Resources, and Daily Operations. Supervised office personnel, employee benefits, workers compensations (claims,
audits, renewals). Health Insurance Benefits, Hiring Process, Employee orientations, Employee Relations, Safety
Coordinator, and Customer Service.
Office Coordinator
February 2006 - February 2008
Landscape Development, Inc. Norco, CA
Construction - Residential & Commercial/Office
Billings, Contract Administrator, Extended Maintenance Coordinator, Customer Service, Scheduling, Routing,
Employee Relations and Translator
Office Administrator
October 2001 - February 2006
ValleyCrest Landscape Maintenance Corona, CA
Construction - Residential & Commercial/Office
Payroll, Accounts Receivable, Accounts Payable, Contract Administrator, Customer Service, Purchasing, Billings,
Employee Hiring, Orientations, Employee Relations, Safety Manager, Workers Compensation and Translator.
Office Manager
June 1991 - September 2001
F Fashions, Inc. Oceanside, CA
Responsible for all administrative duties such as Supervision of Personnel, Payroll, Workers Compensation, Safety
Procedures, Employee Benefits, Company Rules and Regulations, Disciplinary Procedures, Translations, Company
Meetings, Accounts Payable, Accounts Receivable and Customer Service.
EDUCATION
Associates Degree,
May 1986
University of Puerto Rico
Business Administration
CERTIFICATIONS
First Aid/CPR Certification
August 2009
Sexual Harassment Trainer
July 2009
SKILLS
MAS90 Accounting Software
ADP Payroll Processing
Microsoft Access, Excel, Word
Bilingual - Spanish
Power Point
Quick Books
PROFESSIONAL MEMBERSHIPS / AFFILIATIONS
Member Future Business Leaders of America
Secretarial Sciences Association
HONORS & AWARDS
Magna Cum Laude
CAREER HIGHLIGHTS
* Created/Coordinated Employee Handbooks and Safety Manuals in English and Spanish.
* Sexual Harassment Trainer
* Safety Coordinator/Weekly Safety Tailgate Meetings
* Quarterly Safety Training
* Company Meetings Translator (English/Spanish)
REFERENCES
Frank Fontes
President
abj0lp@r.postjobfree.com
Bill Arman
CEO Harvest Group
abj0lp@r.postjobfree.com
Shawn Hagle
Owner RiverEdge, Montana
Contact this candidate