Medical Assistant Customer Service
Resume:
Ciara Marie Guerin
Baton Rouge, La 70812
abj0lo@r.postjobfree.com
Objective
To obtain a full time Job position offering growth within a professional
and progressive healthcare environment.
Education
Med Vance Institute of Baton Rouge
Baton Rouge, La
Medical Assistant
03/2008-12/2008
Key Courses
. Anatomy & Physiology
. Medical Terminology
. Medical Office Procedures
. Clinical Lab Procedures
. Phlebotomy
. Law and Ethics
Clinical Experience:
The NeuroMedical Center
Baton Rouge, La
11/2008-11/2008
. Pull Patients
. Took Vitals
. Assist Doctor with clinic
. Triage phone calls
. Check Patients Out
. Send Patients down for test such as (MRI, ESI, MYELOGRAM etc.) as
well (X-RAYS)
. Pull an assist in Coding Charts for up coming appointments
. Called for charts that were needed for up coming appointments
. Completed Order Test Cards
. Research information on the patient for the Hospital, a Doctor's
Office, Pharmacist, and Physical Therapist ETC.
. Faxed Paper to the Hospital, Doctor's Office, Pharmacist, Physical
Therapist ETC.
. Filled Paperwork
. Sent Test Orders Cards to be pre-certed
. Placed Scripts in patient files
. Called in Prescriptions
. Called Physical Therapist to set up appointments for patients who
were having Physical Therapy outside the clinic
. Assist in other clinical areas as needed
Work Experience
Lane Regional Medical Center
Zachary, La
Nurse Assistant/Ward Clerk
08/2010-Present
Nurse Assistant Duties
. Record information in patients record
. Observed patients conditions or changes
. Monitored patients food intake and elimination
. Performed cleaning duties
. Assist with bandage/dressing change
. Assist with feeding and linen change
. Empty and measure urine (Foley)
. Take vitals (if requested by nurse)
Ward Clerk Duties
. Answer telephone and call lights. Takes messages and communicates
messages to proper person.
. Assists patients, visitors and physicians in nursing unit as needed.
. Performs clerical duties related to the admission, transfer and
discharge of patients.
. Complies new charts, maintains current charts and enters patient
information in the computer, MRAs and other necessary forms.
. Requisitions supplies and equipment. Order Maintenance and repair
services and prepares related forms. Keeps unit clerical supplies
inventoried.
. Answers physician's pages when he is making rounds on assigned unit.
. Schedules and/or make appointments for patients as requested.
. Print out graphic sheets, I&O sheets, V/S sheet and place on charts.
. Assist nurses in printing and placing nurse notes/comments in charts.
. Obtain H&P's, lab & x-ray reports that print to the floor and place on
charts.
. Performs other related duties as assigned or requested
Convergy's
Baton Rouge, La
Customer Service Sales Associate
04/2010-06/2010
. Greet customers in a courteous, friendly, and professional manner using
agreed upon procedures.
. Listen attentively to customer needs and concerns; demonstrate empathy.
. Clarify customer requirements; probe for and confirm understanding of
requirements or problem.
. Meet customer requirements through first contact resolution.
. Confirm customer understanding of the solution and provide additional
customer education as needed.
. Prepare complete and accurate work and update customer file.
. Communicate effectively with individuals/teams in the program to ensure
high quality and timely expedition of customer requests.
. Contribute ideas on ways to resolve problems to better serve the customer
and/or improve productivity.
. Participate in activities designed to improve customer satisfaction and
business performance.
. Occasionally use decision-support tools to answer questions. Solve
problems that are sometimes unstructured and that may require reliance on
conceptual thinking.
. Offer solutions to issues that are often non-standard/non-routine and
require some clarification.
Children's Hospital Out-Patient Center
Baton Rouge, La
Medical Assistant
07/2009-04/2010
. Pull Patients
. Took Vitals
. Triage phone calls
. Check Patients Out
. Pull an assist in Coding Charts for up coming appointments
. Called for charts that were needed for up coming appointments
. Research information on the patient for the Hospital, a Doctor's
Office and Pharmacist
. Faxed Paper to the Hospital, Doctor's Office and Pharmacist
. Filled Paperwork
. Placed Scripts in patient files
. Called in Prescriptions
. Assist in other clinical areas as needed
Baton Rouge General
Baton Rouge, La
PCT- Patient Care Tech.
01/2009-07/2009
. Take Vitals (Measure temperature, pulse, respiration and blood pressure)
Record information in patients record
Observed patients conditions or changes
Monitored patients food intake and elimination
Performed cleaning duties
Assist with bandage/dressing change
. Assist with feeding and linen change
. Check patient's blood sugar (AccuCheck)
.Empty and measure urine (Foley)
. Answer call light and assists with other hospital needs
Country Manor Day School
Baton Rouge, La
Child Care Helper
01/2007-02/2007
. Get the children up from nap
. Change diapers
. Helped with snack time
. Watched the children play outside for play time
. Read books to the children until parents came
Victoria Secret
Baton Rouge, La
Sales Associate
11/2006-01/2007
. Greet Customers
. Informed the customers about new sales and products
. Help customers find out what they were looking for
. Made sure the customers were satisfied
McDonalds
Baton Rouge, La
Cashier/Counter Attendant
03/2006-11/2006
. balancing the cash drawer
. performing basic sales of fast food in an orderly fashion to various
customers
. Stock and clean
Little Angels Day Care
New Orleans, La
Child Care Helper
06/1999-07/2005
. Change diapers
. Read to the children
. Feed the children
. Help put the children to sleep
. Play games with the children daily
Skills
. Ms Word Type 30 wpm
. MediSoft Software
. Centricity Group Management (Clinical)
Certification
CPR Certification
NCRMA Certification (Certified Medical Assistant)
Profile/Expertise
. Highly Motivated
. Very Outgoing
. 8-10 years experience with cash handling
. Strong Ability to communicate effectively and clearly
. Remarkable ability to interact effectively with other employees in a
work setting or general public
. Talented and great ability to work in a one-on-one or group situation
. Have the ability to work in a busy fast-paced environment
. More than 5 years experience working with kids
. Love being able to help others who are in need of help
References
1. Manecca Young,
Baton Rouge General Manager and Nurse- Baton Rouge General- Telemetry
2. Sandra Corley, Manager Children' Hospital
Children's Hospital Outpatient Center Baton Rouge
3. Yorcha Leatherman CNA
Baton Rouge General Hospital
4. Joyce Wizner CNA
Lane Regional Medical Center
Contact this candidate