Human Resources Quality Assurance
Resume:
Norfolk, VA 23505
*******@*****.***
Professional Experience
West Corporation- 1999-2010
Hampton, VA
* ***** ********* ********** ****ialist
Reviewed submitted resumes and applications to identify the best candidates
for open positions
Contacted and scheduled qualified candidates for interviews
Enthusiastically sold the positive aspects of positions (flexible work
schedules, compensation, benefits)
Interviewed and extended job offers to those selected for employment
Initiated criminal background checks and drug screen requests
Consistently maintained the accuracy of personnel files to ensure strict
compliance with all corporate, local, state and federal regulations
Participated in local job fairs and other recruiting efforts to increase
the quality candidate pool and to ensure company visibility
Processed employment verifications
Prepared departmental Standard Operating Procedures
Conducted new hire orientations
Administered applicable computerized pre-employment testing
Compiled biweekly and weekly corporate reports
Trained new Human Resources staff as needed
Accurately entered into PeopleSoft and Spectrum all employee hiring
information
Assisted in the successful completion of internal and external audits
Performed HR receptionist duties (greeted walk-ins and visitors; routed
calls on a multiple line telephone)
Managed HR, custodial and security staffs in supervisor's absence
Busch Entertainment Corporation- 1999
Williamsburg, VA
2 Human Resources Interviewer
Interviewed and hired cast members to staff the Busch Gardens and Water
Country USA themeparks
Accurately completed all paperwork related to each cast member hire
Participated in area job fairs to increase applicant flow
1 Records Specialist
Entered all cast members' records into the SAP database including personnel
changes, terminations, costume returns, payroll deductions and retroactive
pay requests
Processed employment verifications, problem I-9's, W-2 change requests,
etc.
Consulted with the payroll department in the completion of assigned audits
Supervised the employee health insurance program which included answering
questions regarding insurance, enrolling participants, preparing
correspondence, terminating coverage and processing premium payments
Owen Bolton resume
Page 2
CNA Insurance Companies- 1997-98
Nashville, TN
1 Work Control Coordinator
Read, batched and coded inbound mail to be routed to applicable teams
Answered telephone inquiries from insurance adjusters and policy holders
Processed applications for life insurance
Metropolitan Government of Nashville & Davidson County- 1994-97
Southeast Branch Library-Antioch, TN
2 Library Assistant I & Circulation Staff Trainer
Trained 18 staff members on new policies and procedures
Oversaw all branch holds for patrons and staff
Answered reference questions
Processed requests for library cards
Helped patrons locate reference materials
Assisted the Volunteer Coordinator and Young Adult Librarian
Regularly updated the library patron database
Supervised staff in branch librarian's absence
Conducted daily financial transactions which included the counting the till
and preparing deposits
FOCUS Healthcare Management, Inc. -1993-94
Brentwood, TN
3 Senior Report Writer
Consulted with on-staff physician, chiropractor and physical therapist
advisers regarding their recommendations and findings in Workers'
Compensation cases
Wrote Workers' Compensation Reviews to insurance adjusters based on the
advisers' findings and recommendations, the case reviewer's notes and
available file documentation
Created and distributed to case reviewers company verbiage to be used in
their reports
Wrote and periodically updated the departmental style manual
4 Quality Assurance Coordinator
Proofread all Workers' Compensation Reviews and Reports for spelling,
grammatical errors, clarity and conciseness
Tabulated weekly departmental QA reports
Processed invoices for the billing of insurance companies
Education
1 Bachelor of Science- English
Middle Tennessee State University
Murfreesboro, TN
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