Manager Customer Service

Roberta Valentine

**** ****** **** **** 253-***-****

Tacoma WA 98407 253-***-****

abj0ji@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Thirteen years of recruiting experience, over 30 years of strong leadership

and administrative skills, project management/event planning experience,

excellent customer service skills, professional, strong ethics, loyal and

passionate.

GENOA HEALTHCARE - Auburn, Washington (8/08 - 03/09)

Recruiter

Recruited to help implement recruiting processes in new and growing

business. Specifically hired pharmacists nationwide.

. Developed manual applicant tracking processes

. Introduced and implemented applicant tracking system - Silkroad

. Brought consistency in hiring practices

. Hired several pharmacists in "hard to fill" areas

. Sourced, screened, interviewed and presented candidates to hiring

managers. Extended and negotiated offers

. Acted as Facilities Manager for Auburn office

STATE OF WASHINGTON, Employment Security Department, Workfirst Division -

Federal Way, Washington (5/08 - 08/08)

Workfirst Counselor

Worked with parents on Welfare to find employment

. Established plan specific to the parents and the family needs.

Provided feedback on resume and cover letter. Met with them on a

weekly basis to provide them coaching on interviewing, jobs to apply

for, documented all daily activities.

WEYERHAEUSER COMPANY, Federal Way, Washington (4/87 - 03/08)

Recruiter (5/95 - 03/08)

Responsible for corporate staff hiring for company both locally and in the

field. Customer groups included Accounting/Finance, Corporate Affairs,

Human Resources, IT, Procurement, Research & Development, and

Transportation.

. End to end hiring working closely with hiring manager and HR manager

. Development of job description(s)

. Opened requisition and posted position internally and externally

. Developed creative and diverse sourcing options

. Created assessment process

. Screened resumes and sent final to hiring manager

. Coordinated and conducted phone screens and skills assessments

. Coordinated interview assessment to include assessors and candidate's

schedules

. Worked with candidates if travel arrangements were needed

. Facilitated interview process and provided input from HR perspective

. Conducted reference checking, drug screens and background checks

. Worked with hiring manager and HR on salary and developed offer letter

. Conducted turndowns on those unsuccessful candidates

. Maintained assessment records both electronically and hard copy

. Filled 400 positions per year on average

. Responsible for key college career fairs as well as professional

career fairs to include attendees, booths, travel arrangements,

literature

. Network, build and maintain relationships with colleges and

professional organizations

. Key member of the local NABA (National Association of Black

Accountants) and ALPFA (Association of Latino for Professionals in

Finance and Accounting) associations

. AIRS certified in Internet and Diversity sourcing, CIR and CDR, ACIR

. Conducted workshops for employees on "How to Apply for a Job"

. Yearly EEO reporting

Team Leader (7/91 - 5/95)

Promoted to team leader within the Weyerhaeuser Business Services Division.

Managed three teams within the Weyerhaeuser Technology Center: Audio

Visual, Receptionists and Secretarial Assistants

. Managed a team of 13 employees to ensure excellent customer service

for the Technology Center's 750 occupants

. Supported team and helped when asked to manage the day-to-day issues

. Team and individual goal setting

. Conducted quarterly and yearly performance reviews to include annual

salary reviews

. Worked and met with customers on regular basis to ensure we were

meeting their expectations

. Hired staff on regular basis

Executive Assistant/Temporary Scheduler (2/89 - 7/91)

Promoted to support WTC Organizational Development Manager and Office

Support Services Manager and her team of 80 which included Telephone

Operators, DTP team, Secretarial Assistants and temporary administrative/

clerical team.

. Answered and screened calls

. Scheduled meetings and training classes

. Coordinated travel arrangements

. Helped design, print and assemble training material

. Scheduled 20 - 30 temporary staff to fill in for vacations, illness

and project work

. Scheduled and conducted skills assessments for hires

Executive Secretary (4/86 - 2/89)

Hired into Research & Development to support three teams of executives:

Energy and Corrosion, New Business Development and Office Support Manager.

. Answered and screened calls

. Opened and distributed daily mail

. Scheduled meetings and conferences

. Coordinate travel arrangements

. Extensive work in Microsoft Word

. Coordinated several workshops to include scheduling 50+ participants,

agendas, travel arrangements, workshop materials, conference rooms,

food and beverage and evening dinners

KEY ACCOMPLISHMENTS

. Member of the Weyerhaeuser Business & Ethics Conduct Committee 1997 -

2000

. Recognized by Weyerhaeuser CEO increasing diversity efforts in the

Corporate Functions

. Planned event to increase Senior VP's visibility of Weyerhaeuser

Diversity Efforts and Associations

TECHNICAL EXPERIENCE

Proficient in:

. Restrac, Taleo, HireRight, Choicepoint databases

. Peoplesoft - HRMS System

. Microsoft products

References provided upon request

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