Customer Service High School
Resume:
JENNIFER BROWN
Winston-Salem, NC 27127
abj0jf@r.postjobfree.com
JOB OBJECTIVE:
I am a very strong willed person and I strive for Excellence. I enjoy
taking things into my own hands and finding the perfect solutions. I feel
as an employee I can stand up for what is ethical and what is profitable
and distinguish between the two. I enjoy comparing ideas and finding which
path is the best for the situation at hand. Team work is a value that I
feel strongly about. I feel my place in a company; however small it may be
will be greatly enhanced with my extensive knowledge of customer care
principals and my ability to deliver extraordinary care and compassion.
EXPERIENCE:
. April 2009-April 2010 Ajilon Professional Services-Pepsi Bottling
Group, Winston Salem NC
o Equipment Service Management Agent: Analyzing accounts against
multiple reports to validate hierarchy maintenance. Setting up
multiple cases via Case Tracing System to allow proper linking.
Applying checks to accounts using Oracle once correct linking
and hierarchy maintenance has been completed. Assisting with
inbound and out bound collection calls for ESM representatives.
Providing assistance to account owners with clerical duties such
as document requests CTS Cases and cash application.
o Customer Maintenance Agent: Updating customer accounts,
approving credit applications, adding locations to existing
accounts and correcting agent assignment using the Case Tracking
System.
. January 2007-January 2009 American Express, Greensboro NC
o Customer Service Representative: Recognizing and resolving
questions and concerns of valued card members. Managed customer
service inquiries and met quality standards for 100+ calls per
day.
. January 2004-July 2004 Exxon Mobil, Perkinston MS
o Assisted in managerial tasks; weekly stocking lists, competitive
pricing, and daily banking.
. April 1999-May 2003 Pizza Inn, Wiggins MS
o Food preparation and servicing for customers as well as managing
customer functions and marketing for the small business.
EDUCATION:
. August 2003-December 2004 Mississippi Gulf Coast Community College,
Perkinston MS
Pursued a degree in Performing Arts as well as a base associates
degree. While attending I participated in several extracurricular
activities including planning and performing in symphonic recitals.
. August 1999-May 2003 Stone High School, Wiggins MS
Graduated with a GPA of 3.6 in the top 25%. While in high school I
took two courses of Business and Computer Technology as well as
several other computer based classes.
AWARDS AND ACHIEVEMENTS:
. While in high school I received certificates for completing two
courses of Business and Computer Technology.
. Received several certificates complimenting calls in which
customers of American Express noted outstanding service handling
specific situations.
REFERENCES:
. Available upon request.
Contact this candidate