Customer Service Assistant

Jessica E. Smith

**** ***** ****** 478-***-****

Perry, GA 31069 abj0j9@r.postjobfree.com

Qualifications:

Knowledge of office programs for Word, Excel, Access, and Power Point

Experienced with Administrative duties in office setting

Operator of forklift and hand truck in a warehouse environment

Provide great customer service in all types work environment

Actively hold a Government Security Clearance

Education:

Middle GA Technical School Business Office Technology June 2004-June 2005

Experience:

CACI, Inc Management Assistant November 2007- Present

Robins AFB

Research, identify, process, and inventory Commercial Manuals (CM) in government systems to convert manuals to

Government required Technical Orders (TO) on all equipment used.

Access and utilize the following databases in order to perform accurate research on CM: ETOLS, KONFIG, ETIMS,

Gateway, JCALS, FEMWEB, ABETS, AFCAV, DO43A, Fedlog, and ACPINS.

Update all researched CM, inventory new CM, and add supplements into Access database for inventory control.

Provide first line of support for Equipment Specialists (ES), TO Managers, and Supervisors

Manage workload in a library setting to better control the inventoried CM with a check out system on AF 614 as record

keeping.

Query databases for a weekly status report and take compiled information submit to Robins AFB Supervisors

Holiday Inn Customer Service/Hospitality Attendant May 2002-November 2007

Perry, GA

Daily tasks included greeting, serving, receiving guests, handling customers complaints, keeping a clean and organized

work area, making reservations, setting up banquets, and practicing teamwork building skills.

Provided customer courtesy functions - received customers daily, set up reservations, provided local information on

sites and events, and organized transportation.

Reviewed and organized customer satisfaction surveys for management officials. Filed and maintained for future

reference.

Performed housecleaning functions as needed for receiving and office areas as needed. Maintained a neat, clean, and

organized working area.

Organized and set-up banquet events for families, corporations, and large groups of people. Ensured special needs were

met for all attendees taking into consideration handicapped, young, and elderly persons.

Graphic Packaging Intl Production Machine Operator August 2006-December 2006

Perry, GA

Created multiple variations of paper products for packaging applications using a high speed FLEXO machine.

Operated forklift and hand trucks to load and prepare machine with 8,000lb stock paper rolls for processing and

production.

Performed machine maintenance to include set-up, change outs, adjustments, restaged machine for varying types of

products, changed press plates, adjusted cutter speeds to facilitate mass production, lubricated rollers, serviced ink

tanks, set-up and replaced ink tanks.

Kept machine running by machine adjustments and fine tuning procedures to optimize production rate.

Snelling /CACI, Inc Administrative- July 2005-December 2005

Warner Robins, GA Course Assistant

Performed proofreading and editing of course material, manuals, and documents. Input corrections to course manuals,

printed new manuals, and bind manuals and documents.

Created PowerPoint presentations and operated slide show during class instruction. Performed classroom management

functions. Maintained a well kept training area and classroom ensuring supplies were ample and environment was

comfortable.

Performed office functions - faxed and copied course material, answered multiple phone lines, responded to inquiries,

and scheduled appointments for staff.

Certification/Diplomas:

Leadership training course July 2010; Recognized as Employee of the month September 2002, May 2003, January 2005, and

October 2006; Advanced Word Processing Principles of Accounting; Interpersonal Relations and Business Communications

Professional development

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