Kevin P. Jackson Mobile [***] ***-****

**** *. **** [812] 961-8874

Allison Ct. E-mail abj0if@r.postjobfree.com

Bloomington, IN

47404

Objective To obtain a position in a professional setting in which

I can utilize my experience and training as well as my

written and oral communication skills to benefit my

employer.

Training development and administration

Professional Technical Writing

& Technical Project Management

Skills Microsoft Windows Desktop Operating Systems through 7

Microsoft Windows Server Operating Systems through 2008 R2

Linux

Microsoft Office

Microsoft Internet Information Server

Apache/Apache Tomcat Web Server

Visual Basic 6.0

MySQL

Microsoft SQL

Web Design and Development

Computer network design and maintenance

Work Support Analyst II, Manatron, Inc., Indianapolis, IN (December

Experience 2008-September 2010)

Direct on-going training through monthly webinars and classroom-style

courses

Produce and revise training materials and end user documentation

Managed transition of iDox software from DoxTek to Manatron upon

acquisition

Project manager for development of database retrieval software

Member of software testing/quality assurance team

Installation and maintenance of clients' scanning systems (hardware &

software)

Maintain client database and records

Development and administration of training for clients on use of scanner,

scanning software and database retrieval software

Support clients both remotely and on site

Implement regular updates and upgrades for existing software

Sr. Systems Engineer/Training Coordinator, DoxTek, Inc., Bloomington, IN

(May 2003-December 2008)

Directed on-going training through monthly webinars and classroom-style

courses

Produced and revise training materials and end user documentation

Member of Software testing and quality assurance team

Installed and maintained clients' scanning systems (including hardware &

software)

Programmed retrieval software and database front end for client use

Programmed and specified internal use software and web applications

Maintained client database & records

Developed and administered training for clients on use of scanner,

scanning software and database retrieval software

Supported clients both remotely and on site

Implemented regular updates and upgrades for existing software

Sales/Service Manager/Administrative Assistant, Norwalk-The Furniture

Idea, Evansville, IN (July 1996-May 2003)

Trained retail sales staff and conducted weekly refresher training

sessions

Managed delivery and retail sales staff

Managed customer database and bookkeeping system

Maintained filing system of customer and vendor information

Provided troubleshooting and upgrading of software and hardware to

maintain computer systems

Administered quality customer service

Education

Certification, CDIA+ (Certified Document Imaging Architech), 2003

Degree, Associate of Applied Sciences, Information Technology-Computer

Networks and Systems, ITT Technical Institute, Newburgh, IN, March 2003,

Cumulative GPA 4.0

Certificate, Train the Trainer, Norwalk Furniture Corporation, 1998

Degree, Bachelor of Arts, English Literature/Theatre, West Virginia State

College, Institute, WV, December 1994

Diploma, Parkersburg Catholic High School, Parkersburg, WV, June 1989

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