Customer Service Information Technology

Angelo C Cupani

*** ****** **, ********, ** *****

412-***-**** - abj0h6@r.postjobfree.com

BACKGROUND SUMMARY

. Work well with others

. Able to design and implement networks

. Experienced in customer service in the retail food industry

. Ability to troubleshoot and repair hardware and software

EDUCATION

Pittsburgh Technical Institute Oakdale, PA

Associate in Science Degree, Information Technology July 2009

Concentration in Network Administration

Fields of Study

Introduction to Information Technology, Desktop Operating Systems, Hardware

Technology, Network Operating Systems, Database Development, Networking,

Server Applications, Information Security, Technical Support and Customer

Service, Network Infrastructures, Network and Wireless Technologies

Operating Systems

MSDOS, Microsoft Windows NT, Windows 95, Windows 98, Windows 2000

Professional, Windows 2000 Advanced Server, Windows XP, Windows Server

2003, Windows Vista, Linux

Computer Applications

SQL Server, Microsoft Access, Symantec Ghost, Microsoft Exchange 2.0, IIS,

Remote Desktop, NetMeeting, RealVNC, VMware, Virtual PC, BackupExec 10D,

BackupExec 12, Virtual PC 2007, Microsoft Access, Microsoft PowerPoint,

Microsoft Word

Sample Projects

SQL Setup

Experience making and manipulating databases in both SQL and Access

Server Setup

Ghosting images across a network, using remote access programs such as

RealVNC, and working as part of a team to setup a small business

network

WORK EXPERIENCE

Maniet Financial Carnegie, PA

IT Intern April 2009 - July 2009

. Maintain a small business network

. Swap outdated computers out for more up to date computers

. Assisted employees in computer related issues

Giant Eagle Robinson, PA

Sales Associate February 2006 - May 2006

. Provide customers assistance with food selection

. Help customers with questions they have about different foods

. Replenish food supplies on shelves

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