Customer Service Representative
Resume:
Eula Sallis
Waterloo, IA 50703
Home: 319-***-**** or Cell: 319-***-****
**********@*****.***
OBJECTIVE
Seeking a challenging position where experience and skills may be utilized to benefit my employer and enhance my
knowledge and career. Being a team player and showing my strong sense of commitment and professionalism on the
job.
SUMMARY
Dependable, self-motivated, detailed oriented, customer service.
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Over 20 years of public relations with customers, high energy, dependable individual who excels in
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stressful environments, proficient on McIntosh and PC’s, familiar with Microsoft Outlook and
spreadsheets, eager and willing to learn new things.
EXPERIENCE
AARP WorkSearch Foundation March, 2009 to Present
Employment Specialist, 25 hours weekly
Create a web-based account for clients, using software provided, administer assessments,
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Instruct clients on how to look for work utilizing job search engine and resources available online.
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Show clients how to fill out online applications, offer opportunity to take advantage of skilled training
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courses at our local community college to improve work skills.
Write up grants for funding of courses. Interacted with other agencies regarding clients. Help clients in
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any way necessary to help with successful employment.
Powers Manufacturing October, 2006 to August 2008
Quality Controller, 40 hours weekly, some overtime
Examine and sometimes cut pieces of fabric for sewing of athletic uniforms
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Sewed in labels for tops and bottoms, prepared finish products for shipping out and counted pieces for
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inventory or to be used.
Made sure there were no flaws on cut pieces used for sewing, also made some repairs when necessary.
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H & R Block January, 2006 to April, 2009
Customer Service Representative, 30-40 hours weekly
Responsible for answering phones, booking appointments, making files for customers, taking payments.
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Filed and pulled personal papers for customers, also checked IDs before handing out checks.
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Courier Communications March, 1986 to January, 2006
Graphic/Layout Artist, 40 hours weekly, some overtime
Laid out and designed display ads for clients, talked to clients on phone and in person, emailed art work
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whenever possible. Responsible for paginating all display ads on template for daily and weekend
publication, making sure the correct ad was in place before negatives were sent to plate room for printing.
Communicated with all departments to ensure correct ad was in place. Scanned, faxed, made copies and
troubleshooted when necessary. Delivered proofs, and also managed the proof runners for a short period of
time, this was before progressing into the ad layout aspect of the job.
EDUCATION
• GRADUATED HIGH SCHOOL, CLERK TYPIST I CERTIFICATION FROM H CC, UNI C REDITS.
REFERENCES
AARP Foundation WorkSearch
Christi Mason
Waterloo, IA
Work: 319-***-****
H & R Block
Barb Durnil
Waterloo, IA 50701
Home: 319-***-****
Courier Communications
Don Schwab
Waterloo, IA 50701
Home: 319-***-****
Contact this candidate