Sales Customer Service

K ele’Kulani L. Cannon

***** ********* **** #*** * ishers, I N 46038 317-***-****

email:abj0g8@r.postjobfree.com

O BJECT I V E Passionate sales leader and customer service professional offers

• Over 10 years sales and customer service experience

• Entrepreneurial spirit, strong business acumen, and a desire to conquer complex sales

p rocesses

• Proven track record of b uilding loyal clientele, exceeding sales ta rgets, and maintaining

excellent product knowledge

• Customer retention ; cultivating and maintaining customer relationships, increasing customer

satisfaction

• Strong problem solving and consistent decision making skills

• High level of ownership, accountability and initiative

E D UCAT IO N

Bachelor of Science i n General Studies I ndiana University-Purdue University Indianapolis

I ndianapolis, I N January 2001-May 2005

I ndiana Real Estate Salesperson’s License Real Estate Certification Program

I ndianapolis, I N December 2007

SALES TRA I N I NG

• Miller/Heiman; T he New Conceptual Selling

• Communicating in a Sales Team

• Preparing for Outbound Sales Calls

• Preparing for Inbound Sales Calls

WORK H ISTORY

Nordstrom, Salesperson February 2010-August 2010

• Maintained consistent sales record, producing over $20,000 per week in revenue

• Consistently recognized in Top 25 for sales since 1st day on sales f loor

• Recognized as #1 my first day on sales f loor

• Developed book of business of 20+ high net worth clients from scratch within 6 months

• Cultivated client relationships as Personal Shopper of high end designer women’s fashions;

d riving business beyond my assigned department and throughout the store thereby elevating

customer’s shopping experience and increasing store profits

• Recognized for consistently exceeding quota by opening new Nordstrom Fashion Rewards

accounts as a means of building customer relationships

• Competitive drive and entrepreneurial confidence to succeed in a commission-based

environment

• Demonstrated ability to develop relationships with customers and coworkers

• Demonstrated ability to positively and proactively handle customer concerns and prioritize

m ultiple tasks in a fast-paced environment

Roche Diagnostics, Customer Care Specialist September 2006-Present

• Recognized in Top 5 (out of over 100 employees) in the department for meter upgrades

• Consistently recognized in 99 percentile for work adherence

• Served as a resource to customers and other departments by providing requested

technical/marketing information to reinforce product positioning to ensure brand and

customer loyalty

• Served as the primary support liaison between Roche and the customer, resolving routine

issues and issues concerning Roche Products to determine potential Medical Device

Reports while adhering to FDA regulations and Roche Quality requirements

• Directly contributed to the Roche's success by providing “Best in the Business” technical

service while promoting loyal business relationships

• Provided direct operational assistance and technical support to customers in

t roubleshooting basic issues related to non-functioning Diabetic testing meters and/or

reagents to identify problem areas and recommend corrective action

• Internal audit t rained

Starbuck’s Coffee, Barista J une 2005- February 2007

• Received 8 Starbuck’s MUG awards for increasing store profitability by enhancing

sales/marketing awareness, raising money for non-profit organizations, and contributing to

success of team members

• Trained new employees, tracked and reported their progress

• Cultivated and maintained customer relationships, increasing customer satisfaction and

repeat sales

• Promoted the culture, standards and mission of Starbucks by providing a quality product

consistently for all customers by adhering to all recipe and presentation standards, and

following health, safety and sanitation guidelines for all products

• Delivered legendary customer service to all customers by acting with a “customer comes

f irst” attitude, connecting with the customer, and anticipating, discovering and responding

to the customer’s needs

Caldwell Enterprise, General Manager May 2002 - May 2004

• Worked with a diverse customer base to cultivate and maintain high-value client

relationships, and build t rust to establish loyalty with clients to increase profitability

• Supervise a team of up to 7 employees

• Created and fostered a motivational work environment, which encouraged professional

development, team collaboration and high performance

• Completed employee assessments and performance appraisal documents

• Cultivated and maintained customer relationships, increasing customer satisfaction and

repeat sales

• Bookkeeping

Bass Unlimited, Assistant Manager J une 1995- November 2000

• Management duties, including scheduling, t raining and supervising up to 4 employees

• Identified and responded to up-sell opportunities to increase profitability

• Cultivated and maintained customer relationships, increasing customer satisfaction and

repeat sales

• Bookkeeping

Telemarketing Sales Rep September 1997- January 2001

• Cold called residential phone customers for the purpose of persuading potential customers

to purchase long distance product and services offered by Business Options to increase

market share

• Successfully and consistently exceeded daily sales quotas, usually by 50-100%, causing

sales quota to be raised for entire sales f loor, significantly increasing profitability

• Requested by sales manager to rewrite sales scripts

• Requested by sales manager to close sales calls

• Cultivated and maintained customer relationships

C O MP U TER SK I L LS

SAP

MS Office applications i ncluding:

Access Word Excel PowerPoint Outlook

A FF I L IAT IO NS D ress for Success, Personal Shopper

G irls Inc, Group Facilitator

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