Customer Service Manager

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***** ****** **.-*

Waco, TX *****

254-***-****(CEL L)- Anytime

abj0g2@r.postjobfree.com- E mail

Career Objectives

I have found that being detail oriented and placing the client first will ultimately ensure

success and longevity between clients and the established business.

Work History

June 15, 2006- PRESENT El Conquistador Restaurant, Waco D r ive & Bellmead, Tx

Assistant Shift Manager/ Waitress/Hostess

- Specifically handling all ordering/tracking/ necessities for restaurant

- Above all providing great customer service

- Building and developing client/ service relations

- Ensuring excellent customer service is maintained by all employees

- Cashier t ransactions

- Managing 15+ employees

- Assigning tasks to perform for closing duties

- Creating schedules/spreadsheets etc…

Education

Aug. 2009 - May 2010 McLennan Community College - Waco, Texas

Education Level : 4 year college

Major: N ursing

GPA: 2.8

Total Hours: 46.0

Graduated: No

Aug. 2005- May 2008 Connally H igh School - Waco, Texas

Education Level: H igh School Diploma/GED

Major: basics

GPA: 3.3

Graduated: Yes

T raining (certified)

Dec 01, 2009 - Jan 01, 2010 Food Serve

Food Service Management Certificate

- Food Serve management Certificate with a completed score of an 87.

Status: Completed

Occupational Experience (Related Experience/Duration)

C ustomer Service Advocate ( 4 y rs )

S ales and Related Workers ( 4 y rs )

D i rect Management ( 2 y rs )

1. Complete scheduling, prepares change of schedules for n

using computer.

2. Confers with providers by phone or in person to receive o

discontinuance, or change in service.

3. Determines charges for service requested and collects de

4. Resolves billing or service complaints and refers grievan

investigation.

5. Solicits sale of new items.

Office Clerks, General

1. Answers telephone, responds to requests, delivers messa

2. Collects, counts, and disburses money, completes bankin

payroll.

3. Communicates with customers, employees, and other ind

information.

4. Compiles, copies, sorts, and files records of office activiti

activities.

5. Completes and mails bills, contracts, policies, invoices, o

6. Completes work schedules and arranges appointments fo

7. Computes, records, and proofreads data and other inform

8. Operates office machines, such as photocopier, tele-copie

9. Orders materials, supplies, and services, and completes

10. Reviews files, records, and other documents to obtain in

11. Stuffs envelopes and addresses, stamps, sorts, and dist

materials.

12. Transcribes dictation and composes and types letters a

t ypewriter or computer.

Computer Skills

T yping Speed: 58 Words Per Minute

Language Skills

E nglish - Excellent ( Read/Write/ Speak)

D r iver's License

C lass C - Standard Driver's License

References

- ** *Will provide upon request** *

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