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Customer Service Manager

Location:
Birmingham, AL, 35216
Posted:
October 07, 2010

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Resume:

****-* ******** **** *****

Birmingham, AL *****

205-***-****

abj0ep@r.postjobfree.com

Tynesia Jackson

____________________________________________________________________________

_____________________

Objective To utilize my knowledge and abilities to benefit an

organization committed to excellence.

Experience Nov. 2008-July 2010 Liberty

University Lynchburg, VA

International Admissions Specialist

Assist students and parents/sponsors with admission

requirements.

Process governmental immigration documents for visa

issuance.

Evaluate academic records for admission and

scholarship eligibility.

Jan. 2007-Nov. 2008 Old Dominion Job

Corps Monroe, VA

Career Preparation Counselor/Testing Specialist

Assist at-risk students with career choice

decisions.

Case manages students' academic and

personal/behavioral records.

Evaluate students' progress during career

preparation period.

Conduct new student orientation and special group

meetings.

Administered assessment tests.

Provided counseling in a residential setting to

at-risk youth.

Nov. 2004-March 2005 RK Networks (Part-time)

Lynchburg, VA

Mentor/Case Manager

Met with at-risk youth and their foster families

twice a week.

Spent one-on-one time with at-risk youth as their

counselor/mentor.

Maintained case notes on visits and behavioral

observations.

June 2003-Jan. 2007 Liberty University Lynchburg,

VA

Data Specialist/Manager-Administrative Assistant

Data Clean-up in University-wide computer operating

system.

Processed government reporting for Clearinghouse

(Financial Aid).

Graduation and Academic Convocation Assistant

Coordinator.

Process Declaration of Majors for all Resident

Students.

Assign students to Academic/Professional Advisors.

Various administrative duties as assigned by

Registrar.

Manage approx. 10,000 student records for advising.

Organize, restructure and maintain all data

information for entire resident advising

system.

Sept. 2003-Jan. 2007 Dearington Baptist Church

(Volunteer) Lynchburg, VA

Youth Program Director

Facilitated support group for at-risk females ages

13-24

Assisted foster parents with implementing various

treatment plans

Coordinated special events and volunteer

opportunities.

Nov. 2002-June 2003 SunTrust Bank

Lynchburg, VA

Customer Service Teller

Processed all banking services.

Customer Service Representative.

Balanced cash drawers daily and settled

discrepancies.

Feb. 2001-June 2002 MCCS Kaneohe Bay,

HI

Accounting Technician

Processed vendor payments.

Researched discrepancy invoices and accounts.

Balanced customer accounts and processed payments.

Nov. 1998- Dec. 2000 Regions Bank

Birmingham, AL

Loan Processor/Teller

Processed loan documentation for new/renewal

construction loans.

Processed loan payments.

Data Entry.

Balanced loan accounts for overall department.

March 1996-Nov. 1998 Colonial Banc Group

Birmingham, AL

Exceptions/Returns Clerk-Customer Service Teller

Researched all return items (checks, etc.).

Balanced branch discrepancies and other research

items.

Balanced departmental totals at the end of each work

day.

Processed all banking services.

March 1994-September 1995 TJ Maxx

Birmingham, AL

Sales/Customer Service Associate/Head Cashier

Display organizer

Supervised 8+ cashiers daily.

Balanced cash drawers daily.

Settled discrepancies on each cashiers' drawers.

Approve return/dispute items from customers.

Education B.S. Education Liberty

University 2010



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