Customer Service Software

Pamela K Speed

***** ******** **, **********, ** 48076

abj0do@r.postjobfree.com • Home 248-***-****

Summary

Support professional with a career in computer technology, customer service relations and business

administration. Experience in help desk support. Five years combined technical experience. Strong

technical, analytical and organizational skills. Seeking a support position that will continue to develop my

potential, objectives, and knowledge to help others.

Areas of Expertise

Competent using software including: MS Office Suite, Word, PowerPoint, E-mail, and the Internet.

Demonstrated ability to meet the needs of the customer, dependable, hard working, reliable, and

punctual. Recognized for commitment to customers, attention to detail, professionalism, and follow-up.

Use clear, concise communication skills in conjunction with organizational skills to perform daily duties.

Work well as a team member or independently. Effective technical skills:

• PC Hardware Components & Tools

• Software: Windows XP/NT Server, Microsoft Office Professional, Active Directory, Citrix, Routers, MS

Outlook, Photoshop, Flash, Dreamweaver

• Creating User Accounts, Enabling and Disabling Accounts, Backup software

• Able to handle high volume of incoming telephone calls in a prompt and professional manner

Education

Global Information Technology completed courses –

CompTIA A+, Network +, WebPro, and Unix/C++

Marygrove College, Detroit, MI - 2001

B.S., Computer Information Systems

Associates Arts Degree

Major: Business/Marketing

Marygrove College

Experience

Adecco Staffing, Bingham Farms, MI 2008 to Present

Student Services Specialist

Provide information and assist in all aspects of the enrollment process. Perform procedures related to

t he processing of Enrollment Services, Oakland Community College. Collect data and prep

i nformation to be uploaded into the computer information base. Provide analysis of data, verify student

enrollments, loan deferments, answer subpoenas and process paperwork. Provide information to

students and counselors from various campuses at OCC. Provide professional judgment for resolution

of complex and unusual student situations.

HCS Resource, Bloomfield Hills, MI 2007 to 2008

Technical Helpdesk

P rovided t imely and efficient technical support for industry used software and customer specific

applications via telephone, t roubleshooting break/fix issues with peripherals and networking issues.

Complete user administration tasks within Active Directory, and act as a single point of contact for

receive and route issues to Tier 2 IT groups.

Arts Academy in the Woods High School, Warren, MI 2003 to 2006

Technology Coordinator, Student Information Systems

Support office staff in the operation of administrative information f low; Answered help desk inquires

for all computers on site; Used Administrator Rights to install applications, configuring and testing the

PC to insure its functionality, Created User Accounts, E-mail Accounts, Deleted User Accounts, Reset

passwords, and Tape Backup for End of Day; Maintained servers, routers, printers, and network

equipment; Escalated complex problems to Network Engineers and Technology Facilitators according

to severity; Analyzed issues and outages, and implement actions to reduce issues over time.

Marygrove College, Detroit, MI 1995 to 2001

Arts Department Unit Coordinator

Assist in the recruiting functions of students into the Art, Dance and Music curriculum. Educate

students about the College's strengths, enabling successful recruitment and the retention of students.

A ide graphics arts students in the computer lab with effective use of software applications.

Additional Skills

• Multicultural Understanding

• Problem Solving

• Conflict Resolution

• Computer Literacy

• Community Relations

• Critical Problem Analysis/Resolution

• Well-Developed Listening Skills

• Time Management

• Computer Training

Volunteer

Word Foundation Agape House, WOFICC, Southfield, MI 2005 to Present

Computer Trainer

Train pupils M icrosoft Office Suite, Int roduction to Computers, and Microsoft Operating System to

residents for Agape House Computer Training Program.

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